Please check the FEEDBACK FORUM for help!
If something does not work correctly, or perhaps something has changed here that you are not aware of, PLEASE check the Feedback Forum in the Admin Area of this site. That is where I will be posting information that might have a bearing on what you are experiencing. Changes can happen here as needed, when needed, and there is just no way I can contact everyone before hand to let them know of the pending changes. I'm sorry, but I just cannot take the time to respond to maybe hundreds of emails from people perplexed and wanting me to personally relate to them why they can no longer do something that they used to be able to do. So, quite frankly, I will just have to ignore those emails and not reply. Or, at best I may just request that you check the Feedback Forum for an answer to your question.
This is just FYI to let you know that there IS a place on this site where such information is posted, or if you can't find the answer, then you can ask it there to get an answer to help you.