Jeff Ashley (Jeff & Angie) ~~ (VENTING-UNPROFESSIONAL-BEWARE)

*THIS IS NOT A GOOD GUY OR A BAD GUY POST BUT A BUYER BEWARE POST*

I responded to an ad they had posted on Kingsnake.com on Sunday.

The ad reads:
Hello Fellow Herpers,
We have 1.1 adult pueblans milks for sale. They were not cooled last year, therefore we did not breed them this year. This female is the largest (in girth) we have ever seen, although she is healthy. She feeds weekly on F/T adult mice. She is 5 years old and has a great attitude, she is super calm. She should produce some nice clutches.
The male is 4 years old and is has the classic looking pueblan pattern. He also feeds weekly on F/T adult mice.
In the pics the female is the first pic, male is second. We are asking $145 Shipped, this is $45.00 per snake. We are authorized Fed-Ex reptile shippers overnight to your door. Not responsible for carrier errors. We accept Paypl as our only form of payment. Feel free to e-mail any questions you may have. Thank you for your interest in our snakes. Jeff & Angie

They responded promptly with this:

Hello Rose,
We have just had an inquiry about these milks, at this time they are still available, however it is first come first served...Whomever we receive paypal from first gets the snakes. You may paypal to [email protected], after we receive the payment we will ship for next day A.M delivery. Thank you for your interest in our snakes. Jeff & Angie

I paypaled the money ($145) and sent them another email stating such.

I received an email stating they had not received the payment.
Hello Rose,

We got your e-mail, however we did NOT receive any money via paypal for the milksnakes. We have a 10 lot of albino cornsnakes left, the total price for the 10 lot and 1.1 pueblans is $260.00 Shipped. As we stated before we have NOT received any money from you via paypal....You can paypal us at [email protected]. Thank you, Jeff & Angie

I checked paypal and the payment said sent. I forwarded the email from paypal to them and said "Check again".

They emailed me again and said they accidentally gave me the wrong email address.

I fixed the paypal email address problem and resent the payment.

I received an email stating they received the payment and would ship on Monday for Tuesday morning delivery.

On Monday I received this email:
Hello,
We shipped the snakes today for Tuesday a.m. delivery, someone will need to be there to sign for the snakes. Here is the Fed-Ex tracking # 8625 4602 3923
We would appreciate it if you e-mail us to let us know they arrived. We thank you for your business. Jeff & Angie

There were a few other emails concerning signature not required or required. I said no need, as there is always a body here for deliveries. Anyway they wanted it and it was fine with me, whatever.

Ok, so what happened?
The box was not delivered at 10:30, so I tracked it and it said it was at the local FedEx station and did not make the truck. I sent a driver to pick up the box so the animals would not be sitting around burning up or whatever.

I emailed them and said this:
I think I’m entitled to a refund of the $55 shipping since they have not arrived by 10:30am.

I am aware of how FedEx applies the refunds since I ship with them as well. So please, once you receive the refund add it back to my paypal account.

Thanks again!
Rose

No response....

I emailed again shortly there after:
We will be picking up the box at FedEx in PSL since it did not make the truck in time for delivery. Please let me know about the shipping fees.

Still no response....then I receive this email from them at 6:42pm:
Hello Rose,
This is in response to your request for shipping fees to be refunded. First of all, we never stated a specific time for the snakes to arrive other than A.M. delivery. Secondly, it is clearly specified in our ad on kingsnake.com that we are NOT responsible for carrier errors. The amount we paid to ship those snakes was $60.50
which is more than you paid us to ship them. Add to that paypal's fee, so as you can see the amount of money we made on the sale of these snakes was quite minimal. This should go without saying, but we will not be refunding any money to you. We have marked your account in such a manner as to never do any business with you again. We have plenty of extremely satisfied customers in our databank and therefore do not need your business in the future. Thank You! Jeff & Angie

My response:
And how did it get to this?

They were guaranteed by 10:30 am. You can check with FedEx. The ad stated $45 per snake and the rest was for shipping.

So now you want to get nasty because I asked for the refund that is going to you for a box that did not arrive on time. Mark my account as such….No invoice, unprofessional packaging. Whatever! It took you all day to respond. When you knew you could be getting money you were eager to respond. Now that you have my money there is no need to answer questions. Great business practices.

Maybe you did not read my emails but I never said I was dissatisfied and I was NOT nasty to you. I have your ad and it says what it says. Not responsible for carrier errors, that’s if they arrive DOA. They weren’t because we picked them up. The box was hot but the snakes were ok. Also it states $45 per snake. Go figure… As an authorized FedEx shipper, I am surprised they allowed you to send a test package like the box you sent me. Also, I’m sure you receive a discount for the volume (if you actually have a business) of shipping you do. So, I doubt you actually paid that much for shipping. Maybe the rate before the discount was applied but not after.

What a waist of 10 minutes! I’m glad to NOT be a FUTURE customer. Take this as a lessoned learned. Don’t do business with smart people.

Have a nice day!
Rose

They responded:
Yes it took us all day to respond, as we have a full time jobs Monday-Friday. We responded so promptly on Sunday because we were home. Our packaging was sufficient according to industry standards. No invoice enclosed because we are NOT a business, we do this as a hobby. We are simply saying what was stated on kingsnake.com, that we are NOT responsible for carrier errors, which is what apparently happened. WE never stated that they would arrive by 10:30 a.m. seems like your hostility should be directed at Fed-Ex and not us. At any rate, you can rest assured this will be our last correspondence with you.

My response:
YEAH!

Maybe they had a bad day at work. I don't know but that's not how you handle a problem when one arises. The snakes were as described. They were hot and drank a lot upon arrival, but no big deal. The attitude is what I have a problem with.

BUYER BEWARE ~~~

When you sign the waiver to ship reptiles via FedEx you also agree to waive any claim against FedEx relating to reptile shipments.
Section 9 of the waiver of liability states:

Customer shall be entitled to file claims pursuant to the Money Back Guarantee Policy of the FedEx service guide. In the event that customer is entitled to file claims pursuant to the Money Back Guarantee Policy, Customer acknowledges and agrees to (i) FedEx shall have no responsibility or liability for delay due to the inability to complete delivery for any reason, and (ii) Customer shall not be entitled to a Money Back Guarantee claim for such shipments.

In a nutshell, they can file a claim with FedEx and be entitled under normal circumstances to get refunded for it not arriving on time, but in the case of reptile shipments they will not get a refund from FedEx. Since you make it a point to mention that you ship via FedEx you should already be aware of this.

My personal opinion on this, you were out of line to demand a refund of shipping, and came off a bit snotty in your e-mail; I don't blame them for not wanting to do business with you.

P.S. you need to post your full name on the BOI; since you have been a member since 2003 you should also know that as well.

I agree with Sam. I think asking for a full refund right off the bat was a bit much.

And each time a shipment is not delivered on time I GET A REFUND. I also apply the refund to the next invoice of my customer.

Is that to much to ask? I never demanded, I asked.

Yeah, I don't know what happened to my signature line!

*******************
Rose Campellone
Exotic Pets Wholesale

ExoticPetsWS said:

And each time a shipment is not delivered on time I GET A REFUND. I also apply the refund to the next invoice of my customer.

Is that to much to ask? I never demanded, I asked.

Yeah, I don't know what happened to my signature line!

*******************
Rose Campellone
Exotic Pets Wholesale

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FedEx must really like you then, as each time I have a REPTILE shipment not arrive on time, I get referenced to section 9 of my waiver of liability, if i request a refund.

Regardless, the delay was not their fault, it was clearly FedEx, perhaps if you had addressed the issue with them and asked that they consider refunding shipping, IF they got a refund, rather than demanding the shipping cost back, then they may have been open to work something out with you.

I guess the volume I do speaks for it's self.

Again, I never demanded anything. I asked.


**************
Rose Campellone
Exotic Pets Wholesale

came off a bit snotty in your e-mail; I don't blame them for not wanting to do business with you.

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I will second that.

There were a few other emails concerning signature not required or required. I said no need, as there is always a body here for deliveries. Anyway they wanted it and it was fine with me, whatever.

Ok, so what happened?
The box was not delivered at 10:30, so I tracked it and it said it was at the local FedEx station and did not make the truck. I sent a driver to pick up the box so the animals would not be sitting around burning up or whatever.

I emailed them and said this:
I think I’m entitled to a refund of the $55 shipping since they have not arrived by 10:30am.

I am aware of how FedEx applies the refunds since I ship with them as well. So please, once you receive the refund add it back to my paypal account.

Thanks again!
Rose

Click to expand...

I emailed them and said this:
I think I’m entitled to a refund of the $55 shipping since they have not arrived by 10:30am.

I am aware of how FedEx applies the refunds since I ship with them as well. So please, once you receive the refund add it back to my paypal account.

Thanks again!
Rose

No response....

I emailed again shortly there after:
We will be picking up the box at FedEx in PSL since it did not make the truck in time for delivery. Please let me know about the shipping fees.

Click to expand...

How long before the second email you sent?

I purchased some BRB's from a Fauna Member a couple of years ago. The delivery service sent them to the wrong city. The seller spent time tracking them down for me and worked with my wife to make sure they arrived safe and sound the next day. I was glad they were alive and grateful for the assistance and professionalism of the seller. Several months later the seller contacted me to issue a credit for a refund he had received. I refused it.

I would have never dreamed of sending a email to the seller like you did.
You haven't even picked them up yet to make sure they arrived in good shape.
"I'm entitled" came off pretty obnoxious to me.

Perhaps "demanding a refund" was a bit too strong on my part; however your statement:

"I am aware of how FedEx applies the refunds since I ship with them as well. So please, once you receive the refund add it back to my paypal account."

Assumes quite a bit and looks to me as if you had already decided that they were going to try and say that FedEx wasn't going to refund them. As I said before I am only giving my opinion and in my opinion you set the tone, for further discussion regarding a refund for shipping, at a less than cordial level.

I assume that when a package does not arrive on time and you call for a refund and receive that refund, it should be passed along to the purchaser. Not kept as a thank you gift.

I don't think my email was in anyway demanding, but yet thanking them still for the animals.

FedEx guarantees delivery by a certain time and pays when the package is not delivered by that time. If you don't receive a refund I would speak to your account rep and find out why. They do not guarantee live arrival and will not refund based on DOA's.

BTW, since my paid subscription is expired so did my signature line. I was not aware of that and yes, posted without my name and received a warning for such.

*************
Rose Campellone
Exotic Pets Wholesale

ExoticPetsWS said:

Hello Fellow Herpers,
We have 1.1 adult pueblans milks for sale. They were not cooled last year, therefore we did not breed them this year. This female is the largest (in girth) we have ever seen, although she is healthy. She feeds weekly on F/T adult mice. She is 5 years old and has a great attitude, she is super calm. She should produce some nice clutches.
The male is 4 years old and is has the classic looking pueblan pattern. He also feeds weekly on F/T adult mice.
In the pics the female is the first pic, male is second. We are asking $145 Shipped, this is $45.00 per snake. We are authorized Fed-Ex reptile shippers overnight to your door. Not responsible for carrier errors. We accept Paypl as our only form of payment. Feel free to e-mail any questions you may have. Thank you for your interest in our snakes. Jeff & Angie

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ExoticPetsWS said:

My response:

I have your ad and it says what it says. Not responsible for carrier errors, that’s if they arrive DOA.

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Where in THEIR ad, that you posted, does it say that "not responsible for carrier errors" only applies to a DOA? Seems you made yet another ASSumption and are trying to pass it of as fact.

ExoticPetsWS said:

I assume that when a package does not arrive on time and you call for a refund and receive that refund, it should be passed along to the purchaser. Not kept as a thank you gift.

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I agree if they recieve a refund. You have no way of knowing if they did, but your e-mail to them stated that you knew they were getting refunded.

ExoticPetsWS said:

FedEx guarantees delivery by a certain time and pays when the package is not delivered by that time. If you don't receive a refund I would speak to your account rep and find out why. They do not guarantee live arrival and will not refund based on DOA's.

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I already quoted , in my first post, from the waiver of liability for shipping reptiles with FedEx that you, as the shipper, waives the right to get a refund for packages that are not delivered on time, there is no need to talk to my rep.

You state that you always receive a refund for late packages, I'm not going to call you a liar, but if you do in fact get refunded for delayed arrival on reptile shipments it isn't because you are entitled to one. Maybe your refunds are on normal shipments, maybe you are special, I don't know, don't really care. My point is that you make a lot of assumptions and based on your assumption act in a way that isn't necessarily conducive to working out a problem. If that is just your personality then so be it, but I don't see how the situation warranted a BOI post as their ad CLEARLY stated that they were not responsible for carrier delays. You agreed to this by sending them money for the snakes. It was clearly the fault of FedEx that the snakes were not delivered by 10:30 and you clearly were not entitled to a refund. Those are the facts of the matter, whether you choose to accept them as such, or not.

Your right. I assumed since that is customary in the business.

Do you not refund shipping either?

HHmm, maybe I should rethink that. Since my shipping bill with FedEx runs more than $2000 for most weeks. I can really make an extra living off of keeping the extra cash.

Oh, but my customer, some of which have been with me for 15 years, would not be too happy. I'll keep doing what I do, because it's been working.


******************
Rose Campellone
Exotic Pets Wholesale

ExoticPetsWS said:

Do you not refund shipping either?

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As I have already stated, I don't get refunded for shipping if a reptile shipment arrives late, as the waiver I signed clearly states that I am not entitled to a refund. So no, if I am not refunded, I am not going to refund shipping. Care to ask any other questions that I have previously answered or would you rather continue to try and be clever while ignoring the facts that have been pointed out to you, several times now?

I assume that when a package does not arrive on time and you call for a refund and receive that refund, it should be passed along to the purchaser. Not kept as a thank you gift.

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Your right. I assumed since that is customary in the business.

Do you not refund shipping either?

HHmm, maybe I should rethink that. Since my shipping bill with FedEx runs more than $2000 for most weeks. I can really make an extra living off of keeping the extra cash.

Oh, but my customer, some of which have been with me for 15 years, would not be too happy. I'll keep doing what I do, because it's been working.

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I assume when I purchase an animal and pay for shipping that I will receive a animal shipped. That is what I paid for. I don't find hiccups to get money back or worry about what others might do in regards to a refund. After all in this case the snakes were received the same day they were suppose to be. Worrying about what the seller might receive seems petty to me. I guess, I'm a different kind of customer.

ExoticPetsWS said:

I assume that when a package does not arrive on time and you call for a refund and receive that refund, it should be passed along to the purchaser. Not kept as a thank you gift.

Click to expand...

Apparently, you also assume that everybody calls for a refund...I doubt that is the case, but, if they do (and it is received), of course the customer should be refunded.

I don't check to see which packages arrive on time or late. The ones I know about are the ones the customers call about. These are the ones I am referring too.

I guess I assume a little too mush and too often.

Maybe there needs to be more business like mine. Or maybe not, I assume.

My post was not a good guy or a bad guy post just a buyer beware. I stand behind my opinion. As I have stated everything accurately.

Oh, about the warning, I had already received a warning from JimO. My membership ran out last month and I have not renewed yet. This is why my signature is not visable, according to JimO.

******************
Rose Campellone
Exotic Pets Wholesale

My FedEx waiver clearly states that I am NOT entitled to a refund....pretty much no matter what they do to the box....late, mangled, whatever. So I have never asked for a refund....not matter how late FedEx is. I'm not entitled to one.

My customer is entitled to a refund FROM MY POCKET if FedEx screws up and their snake arrives dead or mangled. I would not and have not asked FedEx to cover that......They already said they will not and I don't want to convince them that being the ONLY company that ships live reptiles above board is a BAD idea for them.

The consequence is......
My box SHOULD arrive to you by 10:30 am.
If it does not......I'm really sorry.....but not in control (and can not refund to you what I am NOT getting back from FedEx)
Whenever the box does eventually arrive (at 10:30 am~ or the next day) IF my buyer accepts the package on the FIRST delivery attempt I will accept liability for what my buyer finds in the box....(pray it is a live, safe snake~ but if it is NOT then the cost of the snake and the shipping comes out of MY POCKET)

I do not ask FedEx for more than I am entitled to based on my agreement with them. Asking for more MAY jeopardize my authorized shipping status.....

YOUR asking for more than YOUR agreement entitles YOU too may jeopardize EVERYONES authorized shipping status..... I honestly think this says more about being carefull not to deal with YOU than it does about your seller.

Your assuming your agreement is the same as mine.

It may not be. Maybe FedEx takes care of it's bigger customers. I don't know and I'm not assuming they do.

You know nothing of my business, my animals or me personally. Why would you post such an outrageous remark as I'm jeopardizing "everyones" authorized shipping status. That's ridiculous. I don't demand, I clearly state, the package has not been delivered by 10:30am as stated. They say OK, you'll be getting a refund. Then about, I don't know 2 weeks or so, I guess, I get a check in the mail. I deposit it, go into my accounting software and credit my customer. That's easy enough.

I just proved that I am trust worthy, that I care about my business, the animals and my customers.

*****************
Rose Campellone
Exotic Pets Wholesale

I'm perfectly willing to post a copy of my waiver....are you?

Took me a couple minutes to get them uploaded~ but here they are~ your looking for clauses E~F~G. Clause E begins on the first page and completes on page two~ clause F and G are on page 2.

I've gone ahead and posted MY WAIVER~ how is yours substantially different and allows you to make claims on late packages?

Thanks for the information~ maybe I need to speak with my rep IF yours actually IS different and gives you rights mine does not. I'd REALLY LIKE to know if yours is different~ otherwise....please stop trying to mess up everyone elses waiver by attempting to get more out of your waiver than you actually agreed to. Thanks

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