Hues1
New member
I've noticed that some of the threads on the BOI tend to be more of a breeders TOS dispute rather than a bonafide "bad guy" report.
For example, a customer purchases reptiles/items from a seller where the seller clearly states in their TOS that live arrival guarantees have certain conditions that have to be met, health guarantees that extend a certain amount of time, types of recourse and resolutions that are available.
Some of these sellers have fulfilled their obligations yet a "bad guy" thread is posted on them purely for the sake of forcing the seller to give into the buyers demands or at the very least make a resolution outside of the sellers TOS.
I've seen on a few occasions where the seller did nothing wrong according to their TOS yet a few people here are quick to force them into a corner in the hopes of twisting the sellers arm into some form of resolution for the buyer......all this ends up doing is forcing a possibly "good guy" into a corner where he lashes out and ends up looking like a complete ass.
The simple fact of the matter is, sellers need to be protected every bit as much as the buyer.
I've had a few instances over the years where we followed every word of our TOS only to have buyers threaten to go "public" if I didn't agree to their demands, I usually link them to my TOS page and tell them to take a hike, I now also make all buyers agree to our TOS prior to making the purchase so there is no disputing later on that "they didn't know or were not aware".
However, this is only as good as the person/company making the TOS, since I've been on the other side of the fence too......where I agreed to a sellers TOS but when a problem arose, the seller would deceptively change their TOS or interpret it in a way giving them a advantage and leaving me SOL.
I would like to suggest a feature here on Fauna where a sellers TOS, resolutions, and any additional terms can be displayed for all prospective buyers to see.....a company "profile" per se.
This would be advantageous to both sellers and members here......
Sellers would be able to list out in detail exactly what they're TOS and dispute resolution process is, so that if a complaint arises....the seller isn't forced into a corner on the BOI just as long as they adhered to their TOS 100% and made every effort to resolve the matter based on their TOS.
This would also show whom truly is a "good guy", since I don't believe scammers or hustlers would participate in this program.
It would also allow buyers to have more confidence in those participating sellers since those sellers have essentially stated upfront to the members here on Fauna that "this is how we do business".
Not to mention that more than likely, sellers would be willing to raise the bar on their TOS after seeing how other companies operate...thus giving the buyer a much more desirable "incentive" to purchase from participating sellers.
I for one would be willing to pay Fauna to make this feature available to a seller, if I can save myself the hassle of one negative thread/post on the BOI where I had to defend myself even though I was completely within my TOS and tried my best to resolve the matter, it would be well worth every dollar spent. Realistically.....too often we have people posting bad guy threads about a company/seller/breeder where the end result is the OP looking like a complete ass because the seller put it all out there and did everything right.
I think this may curtail some of those thread types on the BOI and also provide some relief for sellers that just happened to get one of "those customers".
Anyone other opinions or suggestions on the matter?
For example, a customer purchases reptiles/items from a seller where the seller clearly states in their TOS that live arrival guarantees have certain conditions that have to be met, health guarantees that extend a certain amount of time, types of recourse and resolutions that are available.
Some of these sellers have fulfilled their obligations yet a "bad guy" thread is posted on them purely for the sake of forcing the seller to give into the buyers demands or at the very least make a resolution outside of the sellers TOS.
I've seen on a few occasions where the seller did nothing wrong according to their TOS yet a few people here are quick to force them into a corner in the hopes of twisting the sellers arm into some form of resolution for the buyer......all this ends up doing is forcing a possibly "good guy" into a corner where he lashes out and ends up looking like a complete ass.
The simple fact of the matter is, sellers need to be protected every bit as much as the buyer.
I've had a few instances over the years where we followed every word of our TOS only to have buyers threaten to go "public" if I didn't agree to their demands, I usually link them to my TOS page and tell them to take a hike, I now also make all buyers agree to our TOS prior to making the purchase so there is no disputing later on that "they didn't know or were not aware".
However, this is only as good as the person/company making the TOS, since I've been on the other side of the fence too......where I agreed to a sellers TOS but when a problem arose, the seller would deceptively change their TOS or interpret it in a way giving them a advantage and leaving me SOL.
I would like to suggest a feature here on Fauna where a sellers TOS, resolutions, and any additional terms can be displayed for all prospective buyers to see.....a company "profile" per se.
This would be advantageous to both sellers and members here......
Sellers would be able to list out in detail exactly what they're TOS and dispute resolution process is, so that if a complaint arises....the seller isn't forced into a corner on the BOI just as long as they adhered to their TOS 100% and made every effort to resolve the matter based on their TOS.
This would also show whom truly is a "good guy", since I don't believe scammers or hustlers would participate in this program.
It would also allow buyers to have more confidence in those participating sellers since those sellers have essentially stated upfront to the members here on Fauna that "this is how we do business".
Not to mention that more than likely, sellers would be willing to raise the bar on their TOS after seeing how other companies operate...thus giving the buyer a much more desirable "incentive" to purchase from participating sellers.
I for one would be willing to pay Fauna to make this feature available to a seller, if I can save myself the hassle of one negative thread/post on the BOI where I had to defend myself even though I was completely within my TOS and tried my best to resolve the matter, it would be well worth every dollar spent. Realistically.....too often we have people posting bad guy threads about a company/seller/breeder where the end result is the OP looking like a complete ass because the seller put it all out there and did everything right.
I think this may curtail some of those thread types on the BOI and also provide some relief for sellers that just happened to get one of "those customers".
Anyone other opinions or suggestions on the matter?
