• Responding to email notices you receive.
    **************************************************
    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

    =====================
    Posted 08/15/2025
    =====================


    Yeah, I know. They are a pain in the butt. But they pay the bills to keep my server running. Just a fact of life, I am afraid.

    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

    Is that too much for me to ask of you to keep this site running? Well, sorry about that. I too wish I could get everything for free. But alas.....

    =====================
    Addendum: 01/10/2026
    =====================


    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Info Anthony Caponetto will not return emails....

B

boidsonly

Member
Joined
Aug 26, 2008
Messages
73
Reaction score
1
Points
8
Location
Clarksville, TN. USA
Jeff Murray here. I recently purchased 3 racks systems via PayPal and have made 2 inquiries via email on his website. I have yet to receive a response.
Does anyone have a telephone number for him? The number given by a google search responds with "the user has not set up a voice mail box".
I would like to resolve this as quickly and painlessly as possible. It is beyond me how someone can have a business and ignore customers; I know-I owned a business and if you spent $5 you had my undivided attention.
Thanks all-hopefully someone can help me out.

Best regards,
Jeff Murray
 
How long ago was "recently purchased"? And when were the emails sent? If this was over the last couple of days you might want to keep in mind this is not only a weekend, but a Holiday weekend.
 
They were purchased on the 26th...

I suspect he has had time to answer email since then.
But, maybe one of you can provide the information I need. One of my questions to him on the day of purchase was (since the link on his site is broken):

-what is the Name and Model type of Kritter Keeper that I need to buy from LLL Reptiles so that they will arrive before the racks do? I do not want to buy 27 and find out they are the incorrect size. The rack is: Baby Arboreal Rack - Small Kritter Keeper. LLL offers several types of Kritter keeper and sizes. As helpful as the LLL sales rep was, she and I could not nail down which container I would need.
If any of you know the answer, I would very much appreciate the information so I can get them ordered.

Best regards,
Jeff Murray
 
Jeff,

I hate to say it, but AC has had communication problems for a long time now. If you have any general type questions, I would definitely ask elsewhere. Emails to AC are hit and miss, usually miss. However, he won't screw you over and you will get the product you purchase and if anything ends up incorrect, he will fix it...


Max
 
wish I could edit...

LLL Reptile is relatively close to the factory, so their price is actually lower than what I could buy them for in wholesale from a distributor. Click HERE for appropriate tubs. By the way, Ignore the listed dimensions - Size 'Small' is the appropriate tub.



ask them for the small one, tell them the dimensions and see what they have thats close to it, id bet thatd be it.
 
maxrr said:
Jeff,

I hate to say it, but AC has had communication problems for a long time now. If you have any general type questions, I would definitely ask elsewhere. Emails to AC are hit and miss, usually miss. However, he won't screw you over and you will get the product you purchase and if anything ends up incorrect, he will fix it...
Click to expand...

Yet, if something does end up "incorrect" and he does not reply to e-mails how can it be fixed? Sorry but communication with your customers is part of the transaction (before and after) and if your customer has to go elsewhere for information about a product you are providing then why not just go elsewhere to obtain the product too?

In my opinion not responding back is screwing the OP over.
 
DAND said:
Yet, if something does end up "incorrect" and he does not reply to e-mails how can it be fixed? Sorry but communication with your customers is part of the transaction (before and after) and if your customer has to go elsewhere for information about a product you are providing then why not just go elsewhere to obtain the product too?

In my opinion not responding back is screwing the OP over.
Click to expand...

:iagree:

No excuse for taking ones money then not responding to them. Is it me, or does it seem to be a standard among so many cage builders to take money then drop communication?
 
AC Reptiles and I are now straight....

I finally heard from Anthony and we have straightened out the issue. Perhaps I should have come to the BOI and inquired prior to making the order.
I did not come here to bash him. As a business owner, his business model should include a backup means of communication. That said, he has some loyal, satisfied customers who are willing to fall on their swords for him.
I consider the matter closed and appreciate all who replied with their helpful information.

Sincerely,
Jeff Murray
 
I think you guys misunderstood my post a little bit, but that's alright. I'm glad it worked out for you, Jeff...


Max
 
Back
Top