Question about shipping terms

I was just wondering what your opinions on the following shipping terms are:

We are not responsible for animals sent in temperatures about 79F and below 40F.

If a customer insists on having them shipped during temperatures that are outside this range, should the shipper bear any responsibility for the animals?

We are trying to deal with a customer that wanted to receive animals outside this range. Although the animals were properly packed, 1 was DOA and the other died the following day. We have offered to replace them at our cost yet he still insists that it is our fault. Any comments?

Trish Martin

I would replace them even tho its his fault for pressuring you into shipping outside your terms.

However if he is rude in any possible way, i would tell him to get lost.

Yeah, I agree with Corey on this one. I would probably replace them also. It is such a rare occurance (we have had 1 DOA in over 20 years of business) that I would have no problem sending replacements, even if the customer said not to worry about it, that they knew the risk they were taking, I would probably still do it.

well a customer cant MAKE you ship?,,, the lesson here is if shipping snakes through temp.zones hi or low that you feel are to risky dont do it,period!,,,,however if done properly w/heat or cold packs it can be done safely as they should be enroute no more 24hrs.max, also for summer shipments i have the carrier HOLD the shipment at the counter for customer p/u this way it spends no time in a delivery truck waiting/cooking,,,im sorry but if you sent snakes you are responsible for them getting there safely no customer can make that decision only you can,,,,peace good luck thomas davis T&S reptile farm