RODENT-PRO.com  - Great Company!!

Hi all,
I wanted to post this "good guy" post about rodent pro but I want to tell you why and not just say great service and all that stuff.

I had hear good things about them so one day I was in a hurry to go off to work and I needed rodents so I called rodent pro.

I didn't have time to order on the website or go thru a long ordering process. I called their number, left a message with what I wanted, my credit card info, my adress.

A few days later I get my package....
Very proffesional! The rodents were excellent, and what I mean by that is they were clean, no feces or shavings on them, they were fat and of good size.
The packing was excellent, I knew I was dealing with pro when it arrived. They have a pre-printed shipping box with frozen meat please rush printed on it, which I thought was a really nice touch. Some people may not understand this part, but they had good heavy quality bags that the rodents were in, not the thin flimsy kind. They also used those heavy duty staples to close up the box which I appreciate so I didn't have to try and open a box that was all taped up.
The box was very well insulated and the rodents were all still frozen even though it's in the 90's here in Texas.
I have purchased from several of the bigger named rodent suppliers and I am a super demanding customer...lol
rodent-pro will now have my business for sure, they exceeded my expectations of quality and service!
Thanks Rodent-Pro!!  I will be calling soon for another order, my snakes have been munchin!
Thanks for reading everyone,
John Staursky

i have to agree.  rodent pro has been nothing but excellent when it comes to a quality product and prompt, courteous service.  the ONLY gripe i have with them is that i wish they packaged their animals like the mouse factory does (which, by the way, is another excellent feeder supply company).  i alternate between the mouse factory and rodent pro but i think in the future, i will stick solely with rodent pro b/c even though their packaging isn't as compact as the mouse factory, you get larger feeder rodents for your money and for that, i'll deal with the extra space taken up in the freezer.

totally agreed john rodentpro.com kix a$$,,,bottomline great shipping,packaging,etc,etc,etc,,,man i ordered jumbo mice and these things are the size of freakin hampsters its great kevin&kelli have gained a loyal client w/me ,,thomas davis T&Sreptile farm,houston,texas <img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/biggrin.gif" border="0" valign="absmiddle" alt=''>

On my first order (only about $65 worth) the package was delivered one day late, but still frozen, to my next door neighbor...even though it was addressed correctly.  

For whatever reason, my neighbor didn't see the RODENTPRO.COM logo on every side of the box, assumed that they were some steaks he ordered, and he opened it up.  He openly admitted that he about urinated on himself when he saw the rats. lol

He called me and said "Um...did you order....some....some frozen rats?" I said "Oh my God...I'll be over in two seconds."

Luckily, he was cool about it...and proceded to tell me about his brother's "20 foot Boas". lol

I emailed Kelli, and she got my shipping charges refunded.

In short, they made good on it, even though it was NOT their fault.  I definitely will buy from them again.

Just got my first order from rodentpro, and I am very impressed with all of the nice little extras that have already been discussed.  However, another thing that they do right is that they keep in contact with you throughout the order/shipping process.  Kelli emailed me two or three times to let me know the order had been received, when to expect by package, etc.  The communication I got from rodentpro is better than many breeders/brokers offer when shipping high dollar snakes!

I'm sold.  They can count me as a soon-to-be repeat customer!

One of the things I forgot to add in the last thread about them.  I am often times gone when my order arives during the day, with other feeder companies this gave me the added hassle of stoping at the shipping office and picking up my order.   Rodentpro will have the driver leave the package at the door with no problems.  This makes it so much nicer for me, unstead of driving downtown to pick up a package.

I too will agree. I ordered twice now...100 hopper mice, 50 small rats, 30 large rats...All were shipped on time as promised and all were frozen stiff. The order was correct and the price was unbelievable!

Paul Snyder

I too order from them
Their animals are very well represented.... welp at least the mice, rats and rabbits.  I don't know about the other animals...I have never ordered them.

Communication:  Great

Packing : Great

Shipping: Great

Prices: Great

Animals: Great. (not smelly and dirty like some others I have ordered from)