Cindy Chicvara -aka- Dragonlady58 - take a pass!

Afternoon all....

I had an auction winner, Cindy Chicvara, aka Dragonlady58, back on 12/19/05. The auction was on reptibid and was for a pair of adult breeding hi-colored eastern box turtles. The winning bid total with shipping was $195. I emailed Cindy with the total and payment instructions. At first her earthlink account kept bouncing my emails back...so I tried to email her from my personal ISP account and not my business email address. Same thing, except earthlink this time requested that I fill out some form to be an approved sender on her email list. Obviously she blocks spam and uses earthlinks spam tools and thats fine, but I don't have the time nor the desire to start filling out any forms. Needless to say...I'm never happy if I have to jump through hoops in order to get an email out to someone. I deal with spam and not at the cost of my customers or vendors time. I expect the same.

Anyway..with luck..Cindy must have gotten my emails...as she paid within a day the total amount due of $195 via PayPal. I scheduled her delivery for 12/26 for an overnight AM delivery with UPS. Our weather was fair at that time, mild for December, however, we simply could not arrange for a pickup with UPS during the holiday season. They were simply to busy to get to the backroads we are located on. Its not a problem for them off-holiday, but during seems to be our only exception. A further explanation of the shipping delay is explained in the emails below. In fact I think the emails pretty much explain the whole matter and my stance on the whole situation.

I'm just giving those here who sell on reptibid, and perhaps elsewhere, a heads up on this woman. She does not seem to be a decent and rational person to me at all. I do understand the panic that must befall a person when all communication ceases and they are simply left to hang. I read about that kind of crap here on a daily basis. But I didn't do this to her. Communication never stopped and I don't think I could have been any clearer in any explanation I offered to her. Numerous times I offered a FULL REFUND. When I sell an animal its because I'm not utilizing the animal(s) in any projects. I sell them because I could use the space for other projects. Hence moving those animals out of my collection, once they have been paid for, is a top priority for me. But not at the expense of the animals safety and not at the expense of allowing any customer to take a giant crap on me.

Heres the emails from end to beginning, scroll down and read up:

-----------------------------------------
From: "Chuck" <[email protected]>
References: <[email protected]>
To: <[email protected]>
Subject: RE: Fw: Re: Reptile Auction Winner Invoice

Nope, no matter how I add it up, it hasn't been two months. And...I do not accept your empty apology. You're a liar so it means absolutely crap to me. Your payment was received on 12/21/05, AS A FACT. Its now 1/06/06. Do the math, Cindy. You're not that ignorant that you don't know how many days make up a week and how many weeks make up a month...are you? When you deduct the amount of time that we suspended all shipments during the holidays....you've not been waiting that long at all. Seriously...do you suffer from a real problem or condition that limits you to basic addition and subtraction? If so, just say it, and I'll realize I made a huge mistake and take your psycho babble for whats it been worth.

I have never offered you any excuses, but rather...I stated the facts surrounding your order and delay. If I were any more on the money with the facts surrounding your order...I could be employed with the weather channel by day and UPS by night!!! That is how often I was in communication with both in pursuit of a safe delivery for you.

You're entitled to your refund so request it through PayPal and I'll issue it when I find the time for you. Sorry, but you're now on my very back burner. If you would have been decent, even slightly courteous to me, you wouldn't have have to wait for a thing and have my full cooperation. But you chose to threaten my business and lie to me for absolutely no good reason whatsoever. I'm sad you chose the low road when it came to communicating with me, but that was your choice to make. Now you're on the low road. Now you get the same type of attention in return.

You want this over? Just email PayPal, but don't email me anymore. Force me to tell you through my attorney and your $195 will be used for that expense with any additional balance being billed to you. If you think I'm joking just do try me once and I'll make you my pet project for 2006. I cannot tell you how much I do not like being threatened and lied to, and I don't think you're grasping this with continually dancing around the edge with calling me some deadbeat seller by implying I cannot meet my end of the deal. You're on the edge...so please back up....before this becomes a costly lesson for you. Last warning. K? File with PayPal.

P.S. For the record.....your total paid was $195, not $165. I need to remind you exactly how much you paid, and you think me as dishonest? You state that my animals would have been in great care with you? I think you'd have forgotten to feed them if you didn't tie a string around your finger daily. That you imply your puppies are precious, and that these turtles are not nearly as, have me believing you're a real sick psychotic woman. Perhaps if they had fur, and could lick peanut butter off ya, you'd think higher of them.

Good Day....
Chuck


-------Original Message-------

From: [email protected]
Date: 01/06/06 03:03:07
To: Chuck
Subject: RE: Fw: Re: Reptile Auction Winner Invoice

No, seriously, it is close to two months... one week off and I am sorry I jumped the gun but if you cannot ship the turtles, promised in early December, then please REFUND MY MONEY for the purchase price and shipping, $165 total. I do ship precious puppies in cold weather because they can take it without heat packs or insulation. If you feel your turtles cannot, then please wait for a buyer in the spring. I am shocked by your response. The turtles would have had a great home in Florida, where they belong, but you choose to postpone the shipping date, not me. Keep the turtles (at my loss because I love box turtles) and REFUND MY MONEY BY January 10, 2006.

Thank you, but I think your use of my funds, through PayPal, did not meet what you originally represented....
Just my humble opinion... between you and me.
Cindy Chicvara
PS, tired of waiting at home for promises someone else cannot keep... no turtles in my Christmas stocking this year... so shame on who??

C. Chicvara
[email protected]
http://home.earthlink.net/~caninelove


----- Original Message -----
From: Chuck
To: [email protected]
Sent: 1/4/2006 7:55:30 AM
Subject: RE: Fw: Re: Reptile Auction Winner Invoice


Seriously.....who do you think you're threatening? I've maintained a perfect premiere business account with PayPal since its introduction on the Internet and without a single instance of fraud or unresolved claim. You're lucky I'm not on the phone with PayPal now contacting my business representative to lodge a complaint about your threat. I warn you....do it again and I'll do my best to put you back in the stone ages mailing money orders for your purchases. I do not take kindly to threats of any type.

Get your fact straight and start reading your damn email's. Stop blocking people from sending them to you by using earthlinks spam tools. Check your spam folder for our replies....they have to be in there because we have copies of all successful email's sent to you.

Its been two, maybe 3 weeks, since we received your payment. NOT two months as you stated, so lets just can the exaggerations, shall we? You're not a child that doesn't know what day it is from what month it is...are you? I know I'm not, so maybe I should do the time keeping for the moment until your sure. I've kept in close contact with you every step of the way, emailing you almost every other day to keep you informed. I offered updated pics so you would know that the turtles were doing OK. My last email completely explained this most recent delay. Its not my fault you didn't get these emails. When I'm trying to find the ideal temp to ship during the winter months I expect better communication than you have so far provided. However inconvenient this might be to you, be assured its no concern of mine, as my only concern is for what's best for the animals always. Our history with trying to get your order out is as follows: Your order was placed a few days before Christmas, 12/21/05, to be exact I believe, and we could not get a pick up in our area during the holiday season and postponed all shipments until January 2, 2006. We notified you of this delay and offered a full refund. YOU DECLINED. Next we attempted a shipment on Tuesday 1/3/06, but unfortunately we are under a foot of snow from a passing storm Monday night and nothing was coming in or out of our area by truck. UPS rescheduled the pickup for today and guaranteed the package to be picked up by 1pm for a delivery to you on 1/4/06.

Now....aside from all that..... you do have a clue that we are located in the northeast and our current temps are now 28 degrees outside? And you want me to ship these turtles to you anyway? Would you ship a puppy in this weather Cindy? You're a dog breeder so I think thats a fair question. I'm glad I'm turning the UPS driver away today and canceling your order. Your business is business I truly do not need and do not want. You're aggravation in the making and thats something I don't need any part of. This delay has provided me with some great insight into your character and I cannot be grateful enough that my animals will never lay foot on your soil or rest in your care.

Go ahead and request the refund through PayPal and I'll provide it to you when I have the chance.

Hows that for an immediate reply Cindy?

Sincerely,
Chuck
A Keepers Choice

-------Original Message-------

From: [email protected]
Date: 01/04/06 03:57:02
To: Chuck
Subject: RE: Fw: Re: Reptile Auction Winner Invoice

Seriously, send me my purchase or refund my purchase. This waiting around has become boring....
Two weeks is bad, but two months has become unexcitable, and I am currently without funds.

If you want to keep your PayPal account, please reply immediately.

Thank you, Cindy

C. Chicvara
[email protected]
http://home.earthlink.net/~caninelove


----- Original Message -----
From: Chuck
To: [email protected]
Sent: 12/28/2005 10:05:52 AM
Subject: RE: Fw: Re: Reptile Auction Winner Invoice


Hello Cindy,

I apologize for the delay in reply. I emailed you yesterday, however I don't think you received it, because as I explained we are having some minor difficulty with UPS picking up packages in our area during this holiday season. I spoke with a rep at UPS and this delay is only because of the holiday schedule and will resume to normal pickup and delivery in our area on Jan.2, 2006.

I can schedule your delivery for 1/2/06 overnight delivery if this is OK with you. I'm very sorry for all the confusion and delay, but each day we have waited for UPS to pickup your package but they simply never showed. I am a bit situated off the beaten path off UPS, but I've never experienced a delay like this. I can assure you though that there will be no further delays. Should UPS not arrive at my facility to pickup by 12pm on 1/2/06 as they have promised, I will personally drive the 90 minutes to the UPS main hub and process your package in person.

If this is at all a problem for you I will process a refund to you immediately. Just let me know.

On a side note: The male and female boxies locked up early this morning in copulation and have been remained locked for the past several hours. I would expect nesting behavior and egg laying sometime between April and June.

Thank you so much for your patience...

Chuck
A Keepers Choice

-------Original Message-------

From: [email protected]
Date: 12/28/05 02:01:38
To: Chuck
Subject: RE: Fw: Re: Reptile Auction Winner Invoice

I am still anxiously awaiting my beautiful box turtle pair and today (now Wednesday) is as good as any. Thank you for the information and let me know if there is any further delay. I fully understand since my entry for the Eukanabu National Invitational Dog Show was returned today as received too late. I sent it a day ahead of time overnight US Mail. Unfortunately, the only thing guaranteed was the postage, my entry remains declined. It was a big event for my breed. Oh well, maybe I will do better with reptiles this year...

Looking forward to good fortune that turtles bring,
Cindy

C. Chicvara
[email protected]
http://home.earthlink.net/~caninelove


----- Original Message -----
From: Chuck
To: [email protected]
Sent: 12/26/2005 10:18:23 AM
Subject: RE: Fw: Re: Reptile Auction Winner Invoice


Hello Cindy,

I just wanted to touch base with you regarding your shipment.

We are awaiting a pickup of your package by UPS. However we have just been informed by UPS that pickups have been slow due to the heavy volume of packages they are handling during this holiday season. Every effort to get your package out today is being made, but there is a chance it may be delayed until it can be picked up tomorrow Tuesday 12/27. I apologize for any inconvenience this may pose on you.

I close shop at 6pm so I will email you then to let you know if the package was picked up today. If you cannot receive a package on Wednesday 12/28, and would rather have a refund, I completely understand and would honor your request. Just let me know what works best for you.

Best,
Chuck
A Keepers Choice





-------Original Message-------

From: [email protected]
Date: 12/21/05 23:59:56
To: Chuck
Subject: RE: Fw: Re: Reptile Auction Winner Invoice

Monday or Tuesday arrival after the holiday weekend is perfect. Thanks,
Cindy

C. Chicvara
[email protected]
http://home.earthlink.net/~caninelove


----- Original Message -----
From: Chuck
To: [email protected]
Sent: 12/21/2005 6:03:21 PM
Subject: RE: Fw: Re: Reptile Auction Winner Invoice


Hello Cindy,

I just wanted to confirm that I have received your payment and I thank you so much. It sounds like the box turtles are going to a wonderful home and I'm quite happy because I've grown quite fond of them. My next shipping date is Monday 12/26. If this sounds like a good date for you just let me know and I'll schedule the delivery with UPS.

Thank you again for your prompt payment and please feel free to email me with any questions you may have.

Best wishes for the holidays...
Chuck
A Keepers Choice

-------Original Message-------

From: [email protected]
Date: 12/21/05 01:22:27
To: Chuck
Subject: RE: Fw: Re: Reptile Auction Winner Invoice

I will send payment just after this post is sent. I look forward to providing the optimum home for the box turtles. Since I live in Florida, they will be outdoors in a partially sunny, mostly shaded flower box with a terrific irrigation system and lots of fresh clean soil for breeding. It probably equals at least a 200 gallon area if it were a tank or other habitat.

Beat of the season to you and yours,
Cindy

C. Chicvara
[email protected]
http://home.earthlink.net/~caninelove


----- Original Message -----
From: Chuck
To: [email protected]
Sent: 12/20/2005 6:42:31 AM
Subject: Fw: Re: Reptile Auction Winner Invoice


We need to hear from you soon before the auction item is re-listed and negative feedback left. Please contact us immediately to confirm your order.

Thank You,
Chuck
A Keepers Choice

-------Original Message-------

From: Chuck
Date: 12/19/05 15:48:44
To: [email protected]
Subject: Re: Reptile Auction Winner Invoice


Hello Cindy,

Congratulations on your winning bid. Below is your total now due along with our PayPal address to submit payment. Once your payment is received we can schedule a date for shipping. Currently with the holidays at hand my next shipping date is Monday 12/26. If you have any questions regarding the auction please feel free to email me.

Auction#1135005216 - $150.00
UPS Overnight - $45.00
-----------------------------
Total Due: $195.00

PayPal address: [email protected]

Thanks again for your business!

Chuck
A Keepers Choice
---------------------

END

Someone (Ms. Caninelover) needs to invest in an abacus(sp) and a calender.

Wow Chuck, looks like you got a live one on the line! I get a little impatient when ordering animals on line also but to exaggerate 3 weeks into 2 months is a little overboard. And with her being a dog breeder, you think she would understand the shipping problems during holidays. Most breeders, me included wont even think about shipping in December. Too many problems can occur with delays and that turns into DOAs!

Chuck,
I have one question. In your email to Cindy on 12/28/05 you stated:

I can schedule your delivery for 1/2/06 overnight delivery if this is OK with you. I'm very sorry for all the confusion and delay, but each day we have waited for UPS to pickup your package but they simply never showed. I am a bit situated off the beaten path off UPS, but I've never experienced a delay like this. I can assure you though that there will be no further delays. Should UPS not arrive at my facility to pickup by 12pm on 1/2/06 as they have promised, I will personally drive the 90 minutes to the UPS main hub and process your package in person.

Click to expand...

Obviously, UPS once again did not make this scheduled pickup. Was there any communication between you and Cindy after this missed pick-up, but prior to her email to you on 1/4/06?

gmherps said:

Someone (Ms. Caninelover) needs to invest in an abacus(sp) and a calender.

Click to expand...

Heh heh...yeah...but....an abacus is a manual device with sliding rods and moveable parts. I dont think its a stretch to say that she'd be challeneged with a device as simple as a calculator. Maybe she even has one and its solar and shes been using it in the dark.....

critical bill said:

I scheduled her delivery for 12/26 for an overnight AM delivery with UPS. Our weather was fair at that time, mild for December, however, we simply could not arrange for a pickup with UPS during the holiday season. They were simply to busy to get to the backroads we are located on. Its not a problem for them off-holiday, but during seems to be our only exception.

Click to expand...

UPS was open and running on 12/26? That surprises me. I was an official holiday at FedEx and they were closed down completely as far as I know. I think most businesses were closed that day.

Mike Greathouse said:

Chuck,
I have one question. Obviously, UPS once again did not make this scheduled pickup. Was there any communication between you and Cindy after this missed pick-up, but prior to her email to you on 1/4/06?

Click to expand...

No, I don't believe there was. We put in a full day Friday 12/29 without hearing back from her, and a half day Saturday 12/30 with frequent checks at home to see if she responded back....just in case.

I informed her by email on 12/28 the following:

"I spoke with a rep at UPS and this delay is only because of the holiday schedule and will resume to normal pickup and delivery in our area on Jan.2, 2006."

"If this is at all a problem for you I will process a refund to you immediately. Just let me know."

Rich Z said:

UPS was open and running on 12/26? That surprises me. I was an official holiday at FedEx and they were closed down completely as far as I know. I think most businesses were closed that day.

Click to expand...

The UPS website took the order, but it wasnt until the order had failed to be picked up that we became concerned and called UPS to speak directly to a rep. That rep informed us of excatly what you just stated with the additional information that we are technically off the beaten path...so holidays would prove extremely difficult, if not impossible, for a pickup. This is actually the first time I've ever tried to ship on or around the holiday season, and only because our temps have been extremely mild, so I truly had no idea. At that point I explained the delay to Cindy and offered a full refund if the delay was unexceptable.

All she had to say is "Chuck I want a refund", and poof there it would be. Its not her fault for the delays by a mile. But it is her fault for losing all sensability, self control, and attemtpting to squeeze me and imply I'm something I'm not.

For that she can suck wind and put her request for a refund through PayPal.

Chuck,
Here (and this is strictly my opinion) is where I feel things went wrong.

You told Cindy on 12/28/05 (after previous delays) that you were rescheduling the shipment for 1/2/06. You also told her that if UPS did not make the pickup on 1/2/06, that you would drive the animals to the UPS hub and personally make the shipment.

I think that any reasonable person would assume that either the shipment would be picked up by UPS on 1/2/06 or be hand delivered by you on 1/3/06.
Without providing any communication to Cindy and based on the previous delays, I don't feel that she was out of line on 1/4/06 with her email regarding the status of her turtles.

Granted, she should not have threatened your Paypal account in her email, but I really think that you over-reacted. Especially since, this shipment had already experienced delays.

I can only assume that the two of you had not done any business together in the past, so I can understand that she might think that you were now stalling her.

Chuck, I and most everyone else here knows that you are a good guy in the business. But given the circumstances, I can understand Cindy's apprehension.

On a sidenote, Cindy also made a purchase from me on Reptibid on 12/19/05. As a matter of fact, she purchased a copy of The Box Turtle Manual. It would seem that she had every intention of providing for these animals.

Our transaction was flawless and I found her to be very charming.

Perhaps, both you and her could back up and take a second look at this and make this a successful transaction after all.

If I can help in any way - just ask.

This year was about a worst case scenario with the official Christmas and New Year holiday falling on a Monday, which is a primary shipping day for most businesses. It sounds like some of the problems in this issue may have been directly related to this situation. For the last several years, I have simply suspended shipments from December 10th (or thereabouts) until after the New Year simply because the chance of mishaps is just greatly magnified during this time of year.

Imho

Chuck I do feel bad for this situation but there is one thing that caught my eye that just seems like blatent atagonism towards her and here it is:

You're entitled to your refund so request it through PayPal and I'll issue it when I find the time for you. Sorry, but you're now on my very back burner. If you would have been decent, even slightly courteous to me, you wouldn't have have to wait for a thing and have my full cooperation.

Click to expand...

If you are going to refund her money and things are going so poorly you should issue the refund and be done with it. Wouldn't that be quicker?

Mike Greathouse said:

Chuck,
Here (and this is strictly my opinion) is where I feel things went wrong.

You told Cindy on 12/28/05 (after previous delays) that you were rescheduling the shipment for 1/2/06. You also told her that if UPS did not make the pickup on 1/2/06, that you would drive the animals to the UPS hub and personally make the shipment.

Click to expand...

Mike....we sent her emails informing her of the storm and the delay it caused, but they bounced back as undeliverable. You'll have to clarify with her why she didnt get our emails. It was just bad luck with the storm causing an even further delay. Crap happens, but we werent leaving her high and dry.

Todays Friday and if took a quick pic of the frozen wonderland around me you'd see that I couldnt even ship the turtles out today if I wanted to. Holidays and the elements are to blame here. Not communication. Other sellers would tell her tough luck and that the turtles are hers to keep and that they reserve the right to postpone shipping without any prior notice when the weather suddenly changes. I've done enough business right here to know that that practice is commonly used. No refund or belly aching about it. You'd have to be crazy to find fault with a seller for not shipping in severe weather.

Regardless of all this...whether we both had esp and were in contact 24/7....it wouldnt have stopped this woman from popping her top. I would have just heard it instead of reading it.

Mike Greathouse said:

I think that any reasonable person would assume that either the shipment would be picked up by UPS on 1/2/06 or be hand delivered by you on 1/3/06.
Without providing any communication to Cindy and based on the previous delays, I don't feel that she was out of line on 1/4/06 with her email regarding the status of her turtles.

Click to expand...

Sorry Mike....I dont see it that way. Nobody gets away with that saying stupid stuff like she did to me. Not by accident, not even in jest.

Mike Greathouse said:

Granted, she should not have threatened your Paypal account in her email, but I really think that you over-reacted. Especially since, this shipment had already experienced delays.

Click to expand...

Either she had every right to respond to me the way she did or she didnt. Which is it? I didnt start this thread to see who could be right or wrong mind you. Because once you threaten a person under any circumstance your automatically wrong. That is not the way to start an email and not the way to good communication.

You make it sound like I'm the exception to how she treats people. I'm sorry to disagree. You might think she's a nice lady that can get uptight, but I think she's an uptight lady that can be nice if she wants.

Mike Greathouse said:

I can only assume that the two of you had not done any business together in the past, so I can understand that she might think that you were now stalling her.

Click to expand...

You mean she didnt view my feedback? Or see that she sent payment to a verified business premiere PayPal account member with over a 1000 transactions? Or that she didnt utilize a simple search engine using my name and or business name? She would have found this place and others I've established a positive trader rating on.

Stall? When have you ever been emailed as many times by a seller offering you a refund, TWICE, if you werent happy with the delay?

Mike Greathouse said:

Chuck, I and most everyone else here knows that you are a good guy in the business. But given the circumstances, I can understand Cindy's apprehension.

Click to expand...

Well thank you Mike. I do feel the same about you.

Mike Greathouse said:

On a sidenote, Cindy also made a purchase from me on Reptibid on 12/19/05. As a matter of fact, she purchased a copy of The Box Turtle Manual. It would seem that she had every intention of providing for these animals.

Click to expand...

Good intentions aside, she should have emailed me with a simple choice....provide the refund or send the animals. Everything she had to say was rude and insulting. She has already admitted to "jumping the gun". She admitted she was wrong, and then continued to insult me.

Mike Greathouse said:

Our transaction was flawless and I found her to be very charming.

Click to expand...

So you want my permission to date her or something? Come on Mike, you sent her a freeking paper back book so fast she probably read the damn thing the same day you mailed it. Where talking about a delay here due to the holidays involving live animals. Youre situation to mine is apples and oranges.

Mike Greathouse said:

Perhaps, both you and her could back up and take a second look at this and make this a successful transaction after all.

Click to expand...

Not a chance. She'll have a refund just as soon as she requests one through PayPal.

Mike Greathouse said:

If I can help in any way - just ask.

Click to expand...

You're a good guy and I know you'd help me on a moments notice if you could. I'd do the same for you and I truly appreciate your offer.

Do you like box turtles?

Rich Z said:

This year was about a worst case scenario with the official Christmas and New Year holiday falling on a Monday

Click to expand...

I hear that. Never again for me.

connorrm said:

Chuck I do feel bad for this situation but there is one thing that caught my eye that just seems like blatent atagonism towards her and here it is:

Click to expand...

I wasnt antagonizing her or baiting her into further discussion at all. Her email addy is blocked from our account after our last reply we sent. We dont want to hear back from her again. My email was to tell her off and to instruct her how she could now go about obtaining her refund.

I'm actually glad you brought this up. I dont want anyone to think that I would handle them any differently if they took such a foolish liberty with me.

connorrm said:

If you are going to refund her money and things are going so poorly you should issue the refund and be done with it. Wouldn't that be quicker?

Click to expand...

She can have her refund when she requests it through PayPal. She don't need me to file a claim with them. When I am notified by PayPal to the open dispute I'll issue the refund just as soon as I get around to it. PayPal offers 10 days to comply, I believe. That might just be how long it will take her to get anything. Thats the price. She's on her own to do the leg work I could have done in seconds had I received a simple and decent request.

Bottom line... in case you skimmed through the above posts.....email me with any stupid crap like this woman did and my cooperation in any matter is out the window. I don't subscribe to the theory that if your right cheek gets smacked you offer the other side. In my position, I just don't need to.

Chuck,
You have a valid point there. All I was saying is why wait for her to file the claim? Just send it to her and be done with it. I hope you don't think that I was trying to say you were keeping her money. I just don't understand why you would want to wait for the claim to be made with paypal?

critical bill said:

She can have her refund when she requests it through PayPal. She don't need me to file a claim with them. When I am notified by PayPal to the open dispute I'll issue the refund just as soon as I get around to it. PayPal offers 10 days to comply, I believe. That might just be how long it will take her to get anything. Thats the price. She's on her own to do the leg work I could have done in seconds had I received a simple and decent request.

Bottom line... in case you skimmed through the above posts.....email me with any stupid crap like this woman did and my cooperation in any matter is out the window. I don't subscribe to the theory that if your right cheek gets smacked you offer the other side. In my position, I just don't need to.

Click to expand...

Chuck

Two rules that i follow religiously in all customer related belligerent situations.

1.) If someone inquires about an animal and is rude, insulting or just plain ignorant I have one response "No Thanks, but thank you for the inquiry" It defuses all problems before they escalate.

2.) If someone is getting difficult during an actual sale transaction, "I don't feel that I am going to be able to make you happy and I am immediately refunding your money. Sorry this transaction did not work out." That is followed by an immediate refund. Again, an immediate end to all problems.

The mistake you are taking here is in taking this personally. You don't know this person from Adam but you let her force you into an angry and unprofessional response. As Mike stated earlier.....you are one of the good guys. It is not worth loosing your cool over. Making her wait for the refund is just bad business. Refund and be done with her.

It's just business...it's nothing personal

Chuck,
The only purpose of my post was to try and facilitate a reconciliation between you and Cindy. I know you by reputation and Cindy from a business dealing and I had hoped that this was just a misunderstanding between you and could be resolved.

It's obvious that you do not want anything else to do with this transaction.

Although she was aggressive towards you in her email of 1/4/06, you stated in you're first response that you had no contact with her after the 28th or before the 4th:

No, I don't believe there was. We put in a full day Friday 12/29 without hearing back from her, and a half day Saturday 12/30 with frequent checks at home to see if she responded back....just in case.

I informed her by email on 12/28 the following:

"I spoke with a rep at UPS and this delay is only because of the holiday schedule and will resume to normal pickup and delivery in our area on Jan.2, 2006."

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Given that fact, from her point of view, she would have thought that the animals were being shipped on the 2nd, or at least on the 3rd. Of course we know that they were not and could not have been because of the weather. But because she had not received notification from you (I'm still unclear as to whether there were no emails sent or that they were and bounced back) what was she to think?

At this point, I think everyone will agree that you should simply refund her money and move on.

Making her jump through hoops to receive her refund is petty, and to be quite honest, beneath you.

I completely understand your anger, but you are the professional in this transaction. You will be much better served by taking the high road and just moving on.

I have to agree with John and Mike, Chuck. Just refund the money and move on. You have absolutely nothing to gain by doing it otherwise.

Suncoast Herpetological said:

Chuck
The mistake you are taking here is in taking this personally. You don't know this person from Adam but you let her force you into an angry and unprofessional response. As Mike stated earlier.....you are one of the good guys. It is not worth loosing your cool over. Making her wait for the refund is just bad business. Refund and be done with her.

It's just business...it's nothing personal

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I'm not making her wait at all John. I no longer wish to communicate with her because twice she has exaggerated the truth, implied I was a deadbeat, and threatened me for truly no reason whatsoever. If she wants the refund she'll have to request it the same way she sent it. Through PayPal. Again, I could intervene, bypass all the waiting, but that consideration went out the window.

Honestly....its not like she's choking on a chicken bone and I'm the only one around who knows how to do the hineylick(sp?) maneuver. PayPal can help her in my absence and I will cooperate with PayPal.

I'll also add that I have no requirement that a customer must ask me nicely for a refund if they want one. I'm not one of those guys that will make you say "pretty please with sugar on top". Nope....not me at all. I have had a few requests in my time for a refund and most start off with..."please send me a refund" or even "send me a refund NOW". But rarely do I ever receive a refund request that starts with "if you want to keep your PayPal account, send me my refund now". Thats not a request, John, thats a threat. A silly one yes, but one that she apologized for and then went on to basically insult me in some other form.

Thank You for your tips though, John, I do appreciate them.

Chuck

No contact with her is necessary. Simply go to PayPal and reverse the transaction.....end of problem.