FaunaClassifieds

FaunaClassifieds (https://www.faunaclassifieds.com/forums/index.php)
-   Board of Inquiry® (https://www.faunaclassifieds.com/forums/forumdisplay.php?f=13)
-   -   NPI Cages, great customer service (https://www.faunaclassifieds.com/forums/showthread.php?t=655063)

DollysMom 05-07-2018 04:29 PM

NPI Cages, great customer service
 
Last week on Monday I ordered a 36" stackable cage with light from http://www.npicages.com/ The order was processed right away and I received it on Friday. I'm very pleased with the cage.

I did have one small problem where a portion of the outer screen only on the light vent was not secured by epoxy, and I emailed with a picture within hours of receiving my order on Friday night for a fix. I knew they were closed over the weekend, but I wanted my email to be timely.

On Monday morning (today), I got a reply from Mitchell at 7:39 AM my time. Obviously, it was answered just as soon as it was seen at the start of the work week. I received an apology for the inconvenience, a thanks for my business and a satisfactory fix.

From fast shipping to the quick resolution of the small problem, I'm very happy and positively impressed by the whole experience.


All times are GMT -4. The time now is 07:01 PM.

Powered by vBulletin® Version
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.

Page generated in 0.04144096 seconds with 9 queries

Content copyrighted ©2002-2022, FaunaClassifieds, LLC