They give a 10% discount for using their automated online shipping system, other than that there is no discount, mostly just the ease of mind knowing that your shipping legitimately.

With all big companies, don't take the salesman's word on anything. Get it in writing. I've run into the same scenario a couple of times with larger companies like this. Called the rep's boss to find I've had smoke blown up my nether regions for months on end. I REALLY hate that.

Correct, you are signing away your right of collecting for lost or damaged packages. How does this change from before? They never did that anyway!
I do not believe they discounted for late arrivals either like the USPS does.
You all have to understand that a lot of these policies were already in place when shipping with FedEx. It is not like they are punishing us because they are shipping snakes.

Even Delta who allows the shipment of reptiles, gives you the chance to buy insurance, still makes it VERY difficult to collect if the animal dies.
As far as the billing issue. I would be upset if I was told that as well. Like it was mentioned, you have to get everything in writing these days. Can't trust anyone.......hell, why do you think the BOI is here? LOL

Sorry, I forgot to add this in response to Bob's question.

I did not put any holes in the box either. Those boxes are FAR from airtight. You would have to tape every edge/corner. Next to impossible to make a package airtight unless you are using a plastic box for shipping.

My statement was not about them covering animals that are DOA in transit but rather about any package they Lose or destroy, even if insured... If delta Looses your package and its insured you get paid... Fed ex on a normal basis gurantees the delivery time or your money back, that is what they will no longer do if you sighn the contract... And trust me there will a lot of lates... You do get better discounts depending on the amount of packages you send( I mean over $1,000 a week)


Alfredo Veloso

I do wonder why they are voiding us from a delivery time guarantee? Being a live animal would make it take longer to get there?

Just doesn't make sense to me.

Of course it makes no sense... THeres no competition so they can do what they want... We need them cause there is no one else who will take snakes, so they do that in order to make more $$$$... But I already Have a letter from UPS that may change all of that


Alfredo Veloso

SO if they cannot guarantee a delivery by "X" time, then they cannot do so with any package.
Maybe this is something we need to address with them.
I think they are more or less saying that delays happen. Being that we are shipping live animals, the delays can be harful to the snake, there for it COULD die or be hurt and they will not be responsible for that. Just like my shipment a couple weeks ago on Delta that missed it's connecting flight AND the next one after that........yet the original flight to the first city arrived on time. If they lose or destroy a package, most likely the end ersult IS a DOA....or at least a dead at this point.

I honestly think these cases will be few and far between. ALL shipping companies have been late (UPS, USPS, Airborne, FedEx, Delta, US Air, and so on). It is just, once a again, part of the gamble one takes when shipping live animals..........nothing more to say about it.

I hear what you are saying, don't get me wrong, but I think we are splitting hairs here. I am not siding with FedEx, but what other avenues do we have? You could go ship Airborne, you will get the same result..no live arrival guarantee, no reimbusment for DOA, etc. You could ship UPS...no live arrival guarantee, no reimbusment for DOA, etc. You could pick any company and the policies will be the same. Nothing has changed here folks. The only thing different is that there is ONE company that WILL ship or snakes, witht the same results and policies as those that will not ship them.

something missing...
 

If we are signing away any rights to payment adjustment for "Late delivery", or more so, "LOST" Now, not only are you out the $$ for the animal (as you would be with all the others) But now you also still have to pay the shipping??? Please correct me if I'm wrong, but that's what I'm getting from this.

That to me is not the same. With the others, or "the old way" at least you didn't have to pay them $50. to loose your stuff. lol


Joel Roberts

What I am saying is they gurantee every package to arrive by a certain time 10:30 am , 12 noon or 5 pm... If it is late you get a refund on shipping costs... Once you sighn this contract that will not be the case, which is not the way UPS or DHL do it


alfredo veloso

That is exactly what I thought I was hearing.

That is very scary to me. I dont' know what else to say. lol

Joel