Robert Collett
 

Robert Collett
Bloomington/ Plano Illinois area

I purchased an albino female bp from Robert Collett for $200 in April 2017. It was to be shipped after Mothers Day.

It is July 5 th and Robert had ceased to reply to texts, messages, and phone calls.

I asked for either a reimbursement or to send the bp.

He also has a property maintenance business.

Could you post any texts or emails in regards to this transaction? has he been notified of this thread?

Jill did you pay with a credit card or Paypal and if so have you initiated a claim or chargeback? Can you please post the emails between you showing the transaction?

There is a member here whose username is legacy.collett, is that him?

I am not certain. I will update this board later today.

Has he been active online since the purchase date? Posting, doing business, etc? Might want to reach out to other customers if he's been active and selling snakes.

Is this him?
https://m.facebook.com/robert.collet...content_filter

Any information you have on him would be helpful. Cell phone, business name, website ...

Yes SnakeQueen, correct photo.

Purchase resolved!

Within half an hour of notifying Robert Collett of the post to Fauna Classifieds BOI board, Robert contacted me. He brought the snake to the FedEx shop and it was shipped yesterday. It arrived at my house about 45 minutes ago, safe, sound, and clean.


I am happy to say that this purchase situation has been resolved. Thank you BOI and Fauna Classifieds and for everyone who got on this. I appreciate it.

I'm making a donation to this site :)

I am so happy the issue is resolved, and that you received your snake. The BOI works. :)
I do feel that if the seller is planning on future sales, that an explanation of the delay by him would be a good idea. Good communication and prompt shipping is a pretty basic part of good customer service.

I agree with Lucille. He should come here and explain the delay/communication issues.

I also agree, but if he does, let's not jump all over him - he made it right quickly. It's nice to see a fast resolution, and also good to see the BOI working as intended.

Kudos to both parties.

It's not a matter of jumping, knowing the reason for the delay and lack of communication will help the next prospective customer.
There may be a perfectly adequate reason why he did not communicate in what looks like two months.
However, if there is no good explanation, prospective customers will want to decide how heavily to weight Jill's experience and may wonder whether they too will have to start a thread to get their purchase.
Hopefully, he will come here and clarify why this happened.

I agree Lucille, and my comment wasn't directed at you, just some of our more regular hot heads - it would be great if Robert could come on here and explain what happened without becoming a target. I'm sure that quite a few people simply never make comments for fear of that.

I'm glad it was sorted out, and I agree it would have been better if it had not come to needing a BOI thread. Robert - I do suggest you make a simple post explaining what happened, to reassure future buyers.

Helen you are so wise, but I have to defend some of the regulars because the questions they ask serve to protect our community. And mostly they are pretty courteous.

Well, let's hope that Robert comes on to tell his side of it and it all ends up civilly. Really glad the OP got their snake. :yesnod:

He may have a good reason, but I am suspicious as he finally got in touch with the OP only after this thread. Suspicious, but not so much so that I am unreasonable.

I agree (and again, my comments not aimed at you Melissa, just hoping to avert a s**tstorm :o)

I know. I have an inkling of whom you are referring to. [emoji1]

I would wager that many folks don't comment for fear of having to assume responsibility and answer for their screw-ups. The ratio of people with reasonable explanations for taking months to resolve transactions versus those who are just shady is probably massively in favor of the latter.

The BOI is a place for peer review. I am not comfortable with the concept of restraining comments pertaining to a discussion prior to the discussion even taking place, it seems to me that a lot of restraint of comment would create a BOI Lite, a ladies' tea party, not appropriate for a place where people report transaction problems. There are guidelines on the site itself restricting some language and /or behavior and the vast majority adhere to the guidelines, and those who do not are taken care of by the site staff.

Here, it is the tough reputation of the BOI that propelled a resolution. It doesn't need to be neutered.

I interpret Helen's point to be about how some who lie in wait for a throat to jump down and are by habit enthusiastically harsh when it is broadly unnecessary can make the environment less welcoming for all-sided review and feedback. I see her advocating for a calm invitation to all who would provide feedback in a constructive manner and not a silencing of cross-examination. Simply skipping the overly aggressive (as opposed to assertive) tack that is sometimes taken. There are people with real grievances who will not come here because of that. That in itself discourages the formation of a complete picture and an incomplete picture leaves the community at a loss when trying to make an evaluation.

Calmly asking for explanation is something Helen seems to be promoting as I read it. Asking and not demanding. Inviting and not fighting.

Did he simply stop communicating one day, or did he give any indication at all of why the delay was taking place?

SPOT ON!

We did talk between the date of purchase and finally shipping. On May May 12 she said she was going to send payment for shipping a week from that monday with would have been the 22nd I believe. There was some correspondence and we agreed on after me.Memorial day which was the 30. There was a lapse on my end from May 28 - June 1. During some personal problems I was going through my paypal was held hostage from me until June 7. I had taken the snake to p.o. and they couldn't guarantee overnight for me. So i had to do it via fed ex and it was going to run 105$ and the shipping days where narrowed down to before Wensday because they don't deliver were she lives on the weekend and if the package was held up for some reason I didn't want it to sit over the weekend. From June 7-25 I kept having my fb and my email changed and i was logging on fb before it was taken over again. Then came the holiday weekend. After the weekend me and the buyer talked on the phone and i explained what the problem was. We reached a resolution and the animal was shipped. BOI is not the reason I decided to ship. It was finally shipped because all the extenuating circumstances had been resolved.

Also, i really feel like the op was very misleading in her wording. Leading everyone to believe I only popped up after 2 months with the news I had a negative BOI. Very misleading, also mentioning my Property Managment Business, it has nothing to do with each other but makes people question my business ethics as a whole. I was trying to avoid putting my personal business out on BOI as I am quit private. But I had started going through a nasty break up with my gf of 15yrs. We have 5 children together and the fb, paypal and email hijacking. There was communication between her and I about this situation. I will have to go back and look at the dates of our phone calls because there where several occasions we talked on the phone and through text. To misrepresent facts to hype the situation is not right.

It's illegal to ship a snake via the post office regardless.

https://pe.usps.com/text/pub52/pub52c5_008.htm

You would have had to use FedEx all along. Just to be clear.

Did you call her during this time, over a month, to explain these ongoing delays?

Here is a quote of part of a PM the OP sent to me on July 6:

This. Also if you go through http://www.ShipYourReptiles.com/ you get decent rates.

Lucille, she sent you a pm and it saying I'm trying to start my own business and fear it may affect my credibility? The only thing ever said about BOI was after she asked what was going on, and i replied because of the BOI I did not want to type any of my personal business because I knew screenshots are always asked for during These things and did not want my personal info screen shoted. Second thing, it was over three hours after she contacted about the BOI before i responded. Not 30 min. Like she claimed. My intent is to not attack Jill but her play on words, leaving parts out, and making some parts up has made this BOI look like something it's not.

Although I can appreciate that this has been resolved...without screen shots it's purely a case of "he says, she says" in this situation, so unless you want to post some proof of her leaving things out/creating things/word play, you're really just contributing to the "he says, she says" without offering objective proof in the situation. Posting actual communication would be the only real way to rectify this. If you won't do that, it may work against you as you're now putting blame on the buyer for your personal problems, whether that was your intent or not. May be best to leave things alone and not fault the customer if you're not willing to post proof of allegations.

Shifting blame, or stating she is mis-stating the actual events will go against you without proof in the long run. If I were you, I'd drop that and apologize to her (publicly) and strive to do better in the communication department.

Robert, no one has inquired about your personal business and had you not told us about it, none of us would know about your break up with your girlfriend.

Robert, you ignored my question which is relevant to your reputation as a seller: During the more-than-a-month of your apparent problems with your email/facebook account, did you ever contact your customer to tell her what was going on?

Surprise, surprise....we get deflection and excuses from the seller and nobody "attacked" them or anything. Weird.

There's no deflection at all. Im I'm saying there is alot more to the story than I took her money and didnt talk to her for 4 months. Yes there was contact between is through phone calls and text during those dates just no fb messages. Im I'm not sure how to upload screen shots but anyone of you can feel free to add me to fb t.v. and i can message you them to post. I just don't know how on here.

Nobody is trying to put them blame on the buyer!!!!!!! All im I'm saying is she misrepresented the truth to make this seen like something it's not. Nobody ran away with the money we stayed in contact through varies methods for the whole time. That's what I'm saying not blaming her for my personal problems.

Can you please explain how your FB was "taken over" so many times and why you needed to keep changing your email account? You "explained "a" problem during your conversations. Anyone can do that. Can you prove anything?

I'm going to take a quick stab at this one ... let's remember his break-up, so one would be left to assuming that the ex had something to do with it. I am however, suspicious ... once I can see, more than that isn't plausible.

Dude, just say it ... "I dropped the ball due to my personal issues. I'm sorry."

He might take that and run with it here.. Personal issues aside, this thread comes down to proof of allegations.