FaunaClassifieds - Leopard gecko shedding problems!?

I need help. If I don't get any really good suggestions, I will be taking a trip to the vet tomorrow.

My leopard geckos always have a wet hide. One of my geckos is now having problems shedding... and more. She started shedding two weeks ago, and as a new leopard gecko owner, I didn't realize it was a huge problem that she didn't finish shedding. I looked it up today, and read that I should give her a bath in warm water for 15 minutes. As I was watching her soak in the water, I noticed several red cuts on her skin that could not have been caused by another gecko. She finished soaking, so I started to gently and slowly pull at the dead skin (what I read to do) She didn't complain at all, so I thought I was doing good. Then I noticed her back was redish... and raw looking. I started to worry, so I stopped and let her dry off. the skin was still raw, and when I gently touched it she jerked away. The dead skin is not all off either.

So now I'm really worried, and I feel horrible that I hurt her, even though I was trying to help.

Is there any type of ointment I can buy that will stop her from getting infected and help her heal? Also, is there a better way to get the dead skin off? I'm a new leopard gecko owner, and I didn't know if this has happened to anyone before.