Rhode Island Reptile Enclosures: Warning
 

I recently purchased two cages from James Church. As requested the cages were paid immediately, but so far they were not delivered, despite many promises. When contacting him, I received many different excuses postponing the delivery day by day... However, those were clearly invented. So far, it was not possible to solve this issue. I hope my message will avoid you becoming a victim too.
So far the was no option to discuss it over the phone to find a solution. A very sad situation.

Is this the same James Church that used to live in Charlotte, NC?

Would recommend laying out your timeline - when you first made contact, when you paid, and the promised delivery date. Also helpful to share any communication you have had (emails, FB messages, texts) to backup your story.

If you paid via PayPal or with a credit card, would see about submitting a claim to get your money back.

Were the cages you purchased "in-stock" or "custom cages"?

They are "custom made", why?

Prior to purchasing the cages, did you read this on their website?:

"As with any custom build there are factors to consider with Due dates and delivery times. from time to time we may encounter an issues that prevents us from Hitting a deadline. In the event of a missed date, I will do everything in my power to keep you updated and work with you to get the project competed.

(caps, directly off website)
YOUR CUSTOM BUILD IS SUBJECT TO SCHEDULING CHANGES DUE TO MANUFACTURING NEEDS. WE WILL DO OUR BEST TO HIT A DEADLINE, SOMETIMES THIS CANNOT HAPPEN, WE WILL GO ABOVE AND BEYOND TO ACCOMODATE YOUR BUILID TO THE BEST OF OUR ABILITY."

This is where I think it would be helpful to see a timeline and communication records. While it makes sense that not every deadline can be met with custom orders, a customer should not be forced to wait an unreasonable amount of time. Can't say this is happening here or not without more proof.

You are correct, a timeline would be helpful. Even if we knew a timeline however, RIRE has given themselves an "out" to avoid any and all committal deadlines based on "manufacturing needs". If the client agreed to such terms in advance, they have basically waived their right to an "exact" deadline(s). Since the client has no way of knowing if RIRE is experiencing "manufacturing needs", the client can not prove or disprove that they are/aren't experiencing an "unreasonable amount of time" or not.

Each party may have different versions of what constitutes "unreasonable", but in this case, the client agreed to accept RIRE's definition.

RIRE commented on this subject yesterday in an incorrect forum, perhaps they will return today and elaborate further.

I'm not taking sides, just saying what I'm observing thus far.

Not stick up for him... but I know a few people who have bought from him and tho his deadlines sux. The cages are amazing especially for the price. Worth the wait but he needs to get his act togather on times.

Maybe it's a dumb question but your location states "Romont, Fribourg, Switzerland" so why are you ordering enclosures from a manufacturer in Rhode Island? Are you in the USA now?