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I bred dartfrogs for the better part of 10 years, and I can say out of that time shipping in almost every month of the year I never lost a frog due to shipment. I did receive a group of frogs from a person one time though that were all cooked in the box because he was too stupid to tape the heat pack up. I do guarantee live arrival, but I could see where people would fear shipping certain frogs giving a live arrival.
I would have to go on the line of if they don't guarantee live arrival then dont do business with them. With proper packaging you would be amazed what those little fragile animals can take. One big thing I would say is a problem with some shippers is using super thin styro during cold months to try and save a few bucks.
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