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I've gotta confirm what others are saying... top notch products for a wide variety of applications and customer service which is beyond reproach. A few of the items they sell aren't appropriate for a given application but really that's YOUR fault for buying the wrong item, rather than their fault for selling it... I'm also curious as to what complaint you had, how you delivered it and what their specific response was.
Although I will say that the fifteen dollar (50%) price markup for the Mark O'Shea signature hook because it has a snazzy blue color, a replica of his signature and some additional padding (Bat tape people, bat tape) is a little absurd for those who look at hooks as a practical tool but they're obviously getting it and I'm not about to start holding grudges because my fellow consumers are silly enough to pay extra for it.
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