Originally Posted by WebSlave

Yeah, giving back a refund for humanitarian and plausible reasons all sounds good in theory, but the fact of the matter is that apparently many people will tell you any lie they think you will believe in order for them to get what they want from you. It surprises me not in the least that some people will get hard nosed about their terms of service after a few incidents such as I mentioned above, and stick to the letter of that implied contract. For good reason, in my opinion. Being in business is tough. Getting taken advantage of in business makes it even tougher.