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I guess what I hoped to see was just an assurance that there was going to be a change in the system to minimize this happening again. I was done with this thread but am now seeing it turn on Eyvonne, the OP, so I'll say it one more time.
The OP repeatedly tried to make contact Monday and was ignored.
The fact that only 1 in 29 orders went wrong is not reassuring to me. I'd love it if I had a 1 in 29 chance of winning the lottery. A 1 in 29 chance of not getting my order AND not being notified in a timely manner, not so much.
Again I will say, this is NOT a bad guy thread. The OP/buyer has been made whole. But to lay this mistake and its consequences at the feet of the OP/buyer is plain wrong. She contacted several times Monday and was not responded to in a timely manner. I don't see Mike's screenshots of any calls to the OP where he tried to reach her on Monday or where she was unavailable or didn't return his calls. He simply didn't follow through. Not a crime for sure, but not good business practice either.
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