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I feel compelled to toss in my opinion since I've done business with Mike, would do so again, and want to see him succeed because I was very pleased with both the animals and service I received.
A: It is insane to home in on a single mistake and demand an entire functional process be changed. If this becomes a regular problem I volunteer to review the process and suggest changes. I do this for large corporations and am pretty good at identifying if a mistake is derived from a process issue or simple one time human error.
B: Mike gave a full refund, offered a discount, and even a pizza! I believe this qualifies as extraordinary service in the reptile industry. I have to be honest I often wonder how people I've had good transactions with would handle a bad transaction. They happen to everyone at least once because humans are human. This example gives me confidence in recommending Mike to anyone.
C: I don't really have a C point but 3 points just look better...
- Dan Brownfield
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