Quote:
Originally Posted by Vithaxton
Berating him for it post after post doesn't help either. And OP was practically antagonizing him if not baiting him saying how he was making "rookie mistakes". In my opinion OP wrote a BOI because he was mad he didn't get a gecko he never put a deposit down on or even asked to hold. He was also unprofessional as well but since he's a "Customer" he gets off scott free. I don't know if we can really call him a customer though since he didn't really buy anything... Anyways! I'm just saying thats not the kind of person I would want to sell any of my animals to. You don't have to pay for courtesy. OP didn't have any courtesy as well with the way he talked to Mitch.
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A frequent statement on the BOI that is important to understand and learn from is this:
The measure of a businessman is not in how he handles a 'good' customer. It is not in the quality of the product (in this case animals) he produces. It is not in the way he treats those who are on his side, or who are good to him.
The measure of a businessman is in how he treats a
problem customer. It is in how he treats
those who would take advantage. It is in how he
handles those problems.
Mitch was baited, yes.
Being a business owner means not rising to that bait. It means being above that.
Yes, we have all had a moment of weakness. I do not think Mitch is a bad person. I think his wording choice was
very wrong (and personally offends me), and I think he regrets it. But he should also have never allowed himself to be baited into reacting that way, and the appropriate response when you lash out and make a mistake is to apologize. No excuses.
That's it. That's all there is to it.