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To put it slightly more succinctly, this is not a thread about Ed. It is a thread about you and your customer (and it can also expand to involve feedback on others if people who have dealt with or interacted with you in some applicable sense want to weigh in with their feedback - positive, negative, or neutral). If you feel it becomes a "glass houses" situation, a thread regarding that person is where that discussion would better take place. Everyone is also free to offer their input on the topic of a given thread because a lot of thorough perspectives are contributed by those evaluating what gets posted.
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