My opinion is that a seller should back the hets he sells based on the labels he sells them under, but there should be a larger sample size than currently exists in this situation before a functional conclusion is made. If a person is unwilling to wait for a substantial sample size to play out a more meaningful series of results, hets are not well matched for that keeper. Everyone wants a positively slanted result, but the universe is indifferent to that desire.
There is not a "law of physics" at play. There is statistical chance at play.
I dislike the response shown, as it appears he is not standing by what he sells. That said, the argument for a larger set of results still stands.
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