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08-01-2005, 10:16 PM

I purchased 3 racks from vision. I went to the shop, picked them up and was instructed on the use and safety.

Through my not understanding of the placement of the helix probe, I had a major heat over run, and of course a small fire. I lost one pair of het clowns, luck that was all.

I immediately call vision and spoke with Dave, Scott was out of town and could not be reached. I explained my problem to him, 4pm. The next day 8:30 am I received 30 Temp heat pads.

When Scott returned he immediately cam to see the problem, we ascertained it was my fault.

Heres the good stuff.

Eventhough it was my fault, Scott replaced the burned tub and all 30 heat panels and heat cables. He even installed one whole rack for me.

Guys I don't know how you feel about it, but thats great customer service way above the norm.

Thanks guys.

08-01-2005, 10:16 PM	#1
Orchid Gecko	VISION, Good guys I purchased 3 racks from vision. I went to the shop, picked them up and was instructed on the use and safety. Through my not understanding of the placement of the helix probe, I had a major heat over run, and of course a small fire. I lost one pair of het clowns, luck that was all. I immediately call vision and spoke with Dave, Scott was out of town and could not be reached. I explained my problem to him, 4pm. The next day 8:30 am I received 30 Temp heat pads. When Scott returned he immediately cam to see the problem, we ascertained it was my fault. Heres the good stuff. Eventhough it was my fault, Scott replaced the burned tub and all 30 heat panels and heat cables. He even installed one whole rack for me. Guys I don't know how you feel about it, but thats great customer service way above the norm. Thanks guys.