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as I mentioned when addressing Chris, would it be so hard to require a phone call within a certain time frame (like within an hour) from the customer to verify that they have received the animal(s) and if they are OK? Rather than trying to go by what's on the tracking web site, which could very well be inaccurate?
Why get worked up about what the drivers do or don't do (which is out of our control really unless you have the same one each and every time, and he/she is trustworthy and you establish a good working relationship with him/her) EDIT - let me clarify that last statement - knocking and then immediately turning around and running back to the truck with the package so it can sit on the truck the rest of the day is NOT acceptable!!
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