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Hello Nicole,
I completely agree with Terese on this issue. You sent her two healthy Albino Leopard Geckos. When she got them, she CALLED and told you that they were in great shape. However, when she started having problems with them, she didn't bother to call but instead (supposedly) sent 7 emails? That doesn't make much sense to me. Also, you mentioned that she wanted to add to Albino Leopard Geckos to her order because she "owed them to a friend in another deal". So if this is the case, then what is she doing force feeding the gecko? Shouldn't the Albinos have gone to her friend? If you haven't already, you might want to ask her about that.
Anyways, it's sad that an animal died, but you guys shouldn't be responsible for it and you weren't even given the opportunity to help the customer out in this situation because she contacted you when it was already too late. Just my 2 cents.
Celia Chien
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