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I have been ordering from RodentPro for years and have never had a problem. But anytime you ship perishable items (live or frozen), there is always a possibility for a problem due to shipping company mistakes. If you ship often enough, it will happen now and then no matter how careful you are - what you do to fix the problem is what sets apart a good company from a bad or mediocre company.
I have had no need for RodentPro to fix any mistakes, but as far as I know, they have fixed every problem I have ever heard about to the customer's satisfaction. So it is a shame that there will be a "bad guy" heading for RodentPro for all time to come. Of course, if anyone wants to read all of these pages, they will see that the company is not bad at all - IF they read it all and not just the headline.
Seems like the only fair thing you could do (original poster) is to post a "good guy" thread once the deal is resolved to your satisfaction.
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