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Dan,
I read the whole thread. The customer shouldn't bear any weight when someone acting on the seller's behalf sends the animals to the wrong address. They are not contracted under the buyer, they are performing functions for the seller.
It seems that you are using the fact that the father and son team aren't the best customers as an escape route for doing the right thing.
Condition A: package got sent to wrong address and was there for 3 days. That is not the buyer's problem. Talking about conditions B through Z that happened that made you upset doesn't cover the fact that someone acting as an agent for you made an error.
Luc made some other errors but 2,3, 4 wrongs on his half doesn't cancel out the one that preceded it.
Advice for buyers: Have a TOS covering purchases as well. Accepting animals that sat somewhere for 3 days might be setting you up for failure.
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