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Wow. I had to jump back and forth with the emails to conclude (I think) that they were shipped on 30 June, which means they arrived on July 1st, and that there's an email from Ed to Anna on July 2nd addressing her concern that it might not be the same female, meaning Anna had conveyed the issue no later than one day after receipt ? (I realize some communications may have been by phone. If that is correct (and it would help next time Anna if you organize it, with a few comments), then Ed owes her, either just on customer dissatisfaction alone, or in the view that its not the same critter. It would appear to be the wrong animal, and that the customer responded promptly. Ed owes a satisfactory solution IMMHO.
Compound B. The dates had not yet been posted when I noted that they had not been put forth, and OBTW, its a July 2nd email where Ed is addressing her mix-up issue. He may have also mentioned it later.
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