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I have never been told that. That is bull! I would be more persistent. You are potentially a life long customer and they should come to an agreement. It sounds to me like just them simply covering the $40 to ship another animal for you would make you happy, true? If thats the case, whats $40 bucks to a large store like them? I work in an automotive business, there are times when we mess up, OR even the customer be at fault but we give a refund to keep the customer happy. It has a lot to do with the customer being happy and spreading that to other potential buyers. You know what I mean? Good luck!
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