I recently ordered a probe set from them, I was happy to see they had them at a good price, since they're located in Ca as well.
I ordered them and it was shipped out. A few days later though I get a tag at the door to my apartment that the package was left at the back door. There is no back door due to it being an apartment, so I looked around, no package. I went to the office, mine wasnt among the ones delivered so I called fed-ex
Fed-ex claims my apartment manager signed for my package, my manager said they didnt, so the manager is lookinginto it.
I called LLL reptiles, and After talking with them a while, they were going to look into it as well, but offered me another probe set to replace it if I just paid shipping
I did it, and recieved my probe set promptly a few days later
I am very pleased with there customer service, and will be more then happy to buy from them in the future!
