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Regardless of what your fine print is, I would refund the cost of the snake to the buyer if I were you. I've learned from my own experiences and from a lot of people here that taking a little hit now to ensure that the customer is taken care of when things go wrong will pay off in spades later on down the road. I know that would put you out a snake and the money, but the customer will realize this too, and will remember that if something does go wrong, you will do all you can to make sure they are satisfied.
Good luck with Delta.
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