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im sorry deborah i disagree about the implied agreement you can not assume the buyers know anything
that is the reason people make the TOS to protect them
as for this situation its very hard but the things i dont like is the seller sold the snake when the buyer has shown proof of being at the hospital
and the seller has chose to start a bad guy thread when hes keeping the money
no matter what this is going to have people on both sides but as a seller myself even after everything that has gone on (including implied TOS) i would still refund the money 100% of the time or atleast offer him something else as a replacement (if he didnt want anything his money would be refunded)
if anything him making this bad guy BOI without the money refunded makes him look like a bad guy (not saying i think that just alot of people will)
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