|
I think a full refund, shipping included, is in order. Recently (within the past year) I sold a trio of yearling prasina ratsnakes to a customer and everything seemed fine until I got an email 5-6 months later informing me that the male had never fed and had developed scale blisters. Not only had the sale been over 6 months old but at the time I was going through a divorce that had me in financial straights. I certainly could have denied repayment due to the length of time that had elapsed however I immediately refunded the full purchase price plus shipping. Thankfully my life became much less complicated (still divorced but all is well) and the purchaser ended up selling me an animal at a wonderful reduced price due to our previous interaction. I would rather lose any amount of money in order to preserve my ethics and sometimes people see that professionalism and respond in kind.
Take care
|