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Deposits are non-refundable in this industry.
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True if written in your TOS and if the seller has to offer what the buyer was intending to buy.
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I know of no company that would give you your money back.
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Countless if the seller can't deliver what he was supposed to.
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I'll give you a credit toward a future purchase if you like, which is more than most would do.
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I don't think that's acceptable in this case. In short, here is the risk of sending money to reserve animals that are not born yet. There was only one reverse stripe that Drew liked, and, oddly enough, that was precisely the one that was $200 more. In my opinion is either that animal or the money back.
Regards.