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I do think it's would probably be in your best interest to give a refund since the snake was sent in warmer temps with two heat packs, that could have caused the snakes death however since extortion was thrown into the equation...I would go after them criminally. You got the evidence to pursue this and I feel that the judge will prosecute and then they get felony charges. Which is what they deserve. You also may have a case in civil court.
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