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I don't think she is having that big of a deal about the added ingredient, she just stated that she doesn't want to use the new formula. From what I read she is more upset with the way you are dealing with her request for a refund, or I should say the way your not dealing with it. I would think since nothing was shipped out to her and she made the request for a refund in a timely manner you should refund all her money back before more people decide to cancel their orders.
David Suess
Priarieland Reptiles
Minnesota
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