If someone makes a mistake, all they need to do is to contact me directly. I'll take care of it. I CAN'T take money from anyone's PayPal account. The buyer HAS to set that up for automated subscriptions to take place. It's not like having someone's credit card info and just running a card without authorization.
So when someone accuses me of an illegal act, yeah, it's not going to sit very well with me.
And PayPal is absolutely useless. Every time I contact them via email about this issue, they just send me a canned message. Just like when you start the "resolution" process where they say to continue on to the next page to provide more information to "Resolve claim now" for them so that they can investigate the claim, and your only choices are:
- Provide Shipping Information.
- I have not shipped the item and I will refund the payment.
- I have refunded the payment for this transaction.
Of course I can't provide a tracking number, since there is no such thing in this case, so the next options pretty much say I HAVE to admit guilt of an unauthorized transaction. Not going to happen. I'm not the bad guy in this.