herpetological

Sounds like a scam... Seems the dealer has done everything possible including offering a refund. Have them send both back and refund. Be done with it. Do not sell to that customer again. If refunded then you have made every effort. Nothing the customer can say bad. Sounds unfair but, sometimes you have to cut your losses. If any complaints arise you have plenty to back you up and did the right thing. You might ask the customer about the bacterial..."Can you foward me all info on the bacteria and symptoms or have the person who examined it call me".? You also never know the history or conditions of a customer collection. I had a person say a snake came in with a broken back...Turns out I had a good customer close who knew them. They dropped a cage on it and tried to say it came in that way.! Luckily they told him and didn't know we were friends! As i mentioned in other posts there are also"bad guy" customers! Thanks Ray G. HBR