Some updated info:
There's a new name associated with the business - Kelsey Mutch.
Also, buyers need to be aware of this change to their TOS:
Quote:
Disputes
*All issues with animals or quality are to be worked out between us and the buyer.
*Merchant disputes- If a dispute is processed thru paypal, square ect they are responsible for the outcome.
*Public Posting- Any negative public posting automatically voids any potential replacement or refund. We will also no longer continue business with any party that post negatively about our business.
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Love the part in bold: if we rip you off and you complain here on Fauna or on any of the various Facebook feedback groups, your money is forfeit.
The attachments are from the Facebook group "Herpetoculture Feedback and inquiry". The initial dispute was posted two months ago, the response from Kelsey reiterating that posting public complaints about their business is a violation of their TOS and as a result no refunds will be given.