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That is quite unfortunate regarding those heat panels. I've got RHP from both Reptile Basics and Pro Products and they all work quite well. (Some of the RBI panels are 5+ years old, and the PP panels are older than a year).
Regarding ordering from Pro Products, they are easy to order, they just require you messaging them with some information regarding your setup and they will give you the product number to order and how to do so.
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