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OP, when you placed the order did the importer give you firm "receive by" dates or was it just implied? Obviously an order can't be stalled forever and the seller expect to keep the money, but imports are more complicated than other orders and there are more parties involved, so the seller can't always help the delays that they face. All the seller can really do is keep the buyer informed on the progress, unless specific dates or time frames were stated in the purchase agreement that give you defined rights to a refund. I've been strung along before, unintentionally, by a seller who was also being strung along by their exporter. It can be frustrating, but it is a risk that comes with the potential reward of access to species not easily obtainable in our own counties.
Do you have any paperwork or emails/messages showing what the purchase agreement was?
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