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According to their shipping policy your order placed on the 5th would be shipped sometime the week of the 10th. Its the live food that has the same day shipping.
Frozen Food orders placed by Sunday at 11:59 PM CT will ship the following week. Live Food orders placed by 3:00 PM CT on Monday, Tuesday, Wednesday and Thursday will ship the same day, Live Food orders placed after 3:00 PM CT on Thursday thru Sunday will ship on Monday
Although in reading that it could be interpreted as meaning orders placed by Sunday at 11:59 PM won't be shipped until the next week. I guess it depends on what they mean by "the following week" to me it means the week after which would mean your order won't ship until the week of the 17th. It is not very clear.
That does not excuse the lack of response to your adding the rats.
Looks like they have changed their shipping policy since the last time I had an order shipped. My last order I picked up at a show.
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