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I’ve had a hiccup once, only once and have used their services for years and it’s been stellar. The one and only hiccup that did occur was on the shipping carrier (fed ex) and rodent pro made good on it immediately. I would def suggest calling. Or even chalk it up to a life lesson. You placed an order online and tried to add to it, not the smoothest of ways to try to do it. Learned a lesson, move on.
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