If you did not provide them any proof other than the underside of a male gecko (that could have been ANY gecko, and you had a male from them too), and they offered you a replacement on a future purchase WITHOUT ASKING FOR ANY PROOF, why on earth would you post on the BOI that they are bad people? It sounds to me like they were more than willing to work with you even without you proving anything. I personally would have asked for evidence before just giving someone free money.
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