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Wasn't really questioning your TOS, was just using mine as an example, that some do offer a cash refund, in case of DOA, provided it's not proved negligent on the buyers behalf. But in Andrews case, I still haven't seen any TOS from him, though it was asked for. Perhaps I missed it though.
What I'm contesting is Andrew's handling of this affair, and since he came right out from the beginning, guns blasting, stating he wasn't even going to deal with them, unless animal was shipped back, which they tried to do, then FedEx axed the shipment. That's why I suggested he just refund their money. I mean 2 heat packs? Standard over night instead of priority? That's just plain negligent on HIS behalf, not the buyers. I still say he needs to do the right thing. That's a lot of dough, and a lot of heartache for the buyer to have to deal with.
That's just my take on it.
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