Craig...I do feel your pain! Been there, done that!
Two things...the first is that you SHOULD have gotten SOME kind of compensation for that problem! ...personally, I think it would be rediculous to ship the snake back and ship another one out for an $85 snake....I would have given you (probably) HALF your money back and let you KEEP the snake!
Secondly....Alex...What are you doing?? You're talking about LESS than $100<img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/confused.gif" border="0" valign="absmiddle" alt='???'> Is that LITTLE money worth all this aggravation?? I've always known you for being very fair and professional....what happened?? Give Craig some money back so he can spend it on getting his snake better!
I have had the same problems in the past (as everyone else has)....some snakes are VERY nervous about moving locations....especially to completely different climates then they're used to! And Alaska is as different as you're gonna get! There's really not much more you can do for him at this point! Unfortunately...you're gonna have to force feed him until he decides to eat on his own...which usually DOES happen eventually! Good luck...Neil
ALEX...DO THE RIGHT THING!!