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I interpret Helen's point to be about how some who lie in wait for a throat to jump down and are by habit enthusiastically harsh when it is broadly unnecessary can make the environment less welcoming for all-sided review and feedback. I see her advocating for a calm invitation to all who would provide feedback in a constructive manner and not a silencing of cross-examination. Simply skipping the overly aggressive (as opposed to assertive) tack that is sometimes taken. There are people with real grievances who will not come here because of that. That in itself discourages the formation of a complete picture and an incomplete picture leaves the community at a loss when trying to make an evaluation.
Calmly asking for explanation is something Helen seems to be promoting as I read it. Asking and not demanding. Inviting and not fighting.
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