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Personally, I never mention any aspect of Fauna, the BOI or its tools (trader ratings, Good guy threads, etc) to my customers or potential customers. It has nothing to do with the business at hand so I dont see the point in it. Unless they are asking for references, then I will invite them to inquire on the BOI about me as well as providing references.
If a high dollar purchase or special order has been made I like to follow up with an email or phone call to make sure they were completely happy with the entire transaction. As long as I know they are happy that is good enough for me.
As much as I would like to initiate a follow up on every $30 order I get, I just dont have the time to do so. But I sure hope that any customer that is not 100% happy or has suggestions would contact me regardless of how small of a problem/issue they may have.
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