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Luis, don't you have your own thread to pay attention to? It's nice of you to show back up after your leave of absence though.
Back to the main topic. Andrew, you've carved out a good reputation for yourself in this hobby. Don't let some little punks trying to pull the wool over your eyes make you ruin all of your hard work.
You screwed up with the shipping, I think that's pretty plain to see. Things happen and it sucks. Refund the guy's money, go talk to a lawyer and see what legal recourse can be pursued and tack these guy's backsides to the wall.
Chris
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