Sucks to be you Rick:
Dear T.B.Exotics,
We were recently notified that one of your buyers filed a chargeback and
asked their card issuer to reverse a payment made to you.
Although a chargeback may appear to be similar to a PayPal claim, it is
actually a process initiated outside of PayPal and controlled by the card
issuer. One of the unique benefits of using PayPal is that we help you
fight unwarranted chargebacks and attempt to recover your funds.
It is up to the card issuer to decide whether or not they believe that the
buyer's chargeback is valid and they are asking for some information about
this transaction from you.
