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Neil....the URI is without a doubt Todd's fault. He improperly packaged the box, so if the heat pack had been working, the snake would have been fine.
Also, Todd did not offer to pay for the vet bills.....he finally relented after I asked him several times and posted this thread. I think he just wanted to save face here. He only even responded to my e-mails after I told him I was going to start this thread.....too convenient if you ask me. He also did not tell me about the wound.....I have nothing to hide, but it sounds like he does. The animals I sent him arrived in perfect condition and were 100% accurately represented. Why should I not expect the same in return?
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