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I have been a UPS shipper and have been fairly satisfied with the service provided. However, I am more than willing to switch to Fed Ex if they are actually making an effort to get the reptile business.
One of my first UPS shipments was returned to me with little warning. I was at work and checked the status of my shipment on their website only to see "returned to sender". This was a major hassle as I had to leave work to avoid having the package sit in the sun all day (it was summer). When I received the package I found it was returned due to "no air holes". I use very well insulated boxes and hate the thought of ruining that level of insulation by poking holes through the sides. I know there is enough air in the box to keep a small reptile alive for a week or more. Since they provide no guarantee of live arrival, I want to package the animal in the manner I know offers the most protection.
When you provided a sample box to Fed Ex, did you have holes poked through the walls?
Bob Garby
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